Police, fire and ambulance are free services you can call if there is an emergency in Australia. They are here to help everyone in the community stay safe.
Call triple zero (000) in an immediate life-threatening emergency for police, fire or ambulance.
- Calls to triple zero (000) are free, even from your mobile phone.
- You can call triple zero (000) even if you do not have any credit (money) on your phone.
- When you call, stay calm and speak slowly.
- The person on the phone will ask which service you want, police, fire or ambulance.
- If you need an interpreter, tell the person on the phone what country you are from and what language you want to speak.
- You can read all the questions the triple zero (000) operator will ask on the Ambulance Victoria website.
Emergency services recommend you download the Emergency Plus app. The app shows your address and location so you will always have that information available.
Fire Rescue Victoria
When you’re asleep, you can’t smell smoke. Smoke alarms save lives as they wake you and alert you to the danger from smoke and fire. By law you must have a smoke alarm where you live. All homes must have a smoke alarm on each level.
Landlords are legally responsible for installing and maintaining alarms in rental properties; tenants are responsible for testing them regularly. We recommend changing the batteries every six months, when daylight savings starts and ends.
If you live off campus in a house or flat there must be a smoke alarm. If you live in UniLodge Victoria University the smoke alarm in your room will be tested by UniLodge staff. You do not need to touch the smoke alarm.
Find more fire safety information in the fire safety flyer.
Tips from Victoria Police
- Get to know your local area and public transport.
- Save emergency contact numbers in your phone.
- Be aware of your surroundings and remain alert.
- Trust your instincts, if you feel uneasy, head towards a location or situation that feels safer.
- Never leave your belongings unattended.
- Call 131 444 for non-urgent assistance and to find your local police station.
Read more safety information from in the Victoria Police student safety flyer.