VUHQ is your first point of contact for assistance, advice and support.

Our Student Advisors are on hand to answer your questions and to help you access the wide range of support services at VU.

Come and talk to us about:

Contact us

Phone

+61 3 9919 6100
Monday to Friday, 8.30am to 5pm

Extended student enquiry hours from Monday 20 January to Friday 7 February

  • Monday - Friday 8.30am to 8pm from 20 January to 7 February inclusive
  • Monday 27 January closed for Australia Day (public holiday).

From 10 February, returns to standard hours Monday to Friday 8.30am to 5pm.

Online

Login to ask a question: AskVU

Come in to a VUHQ (student service centre) for in-person advice and support.

Location & opening hours

City Flinders Campus

  • Location: Ground Level, 300 Flinders Street, Melbourne
  • Map: City Flinders Campus
  • Open: Monday to Friday, 9am–5pm

Please note: no more than $500 cash can be accepted.

City King Campus

  • Location: 2.009, Level 2, 225 King Street, Melbourne
  • Map: City King Campus
  • Open: Monday to Thursday, 9am–1pm (closed on Fridays).

Please note: EFTPOS payments only at this location.

City Queen Campus

  • Location: Reception 1.11, Level 1, 295 Queen Street, Melbourne
  • Map: City Queen Campus
  • Open: Monday to Friday, 9am–5pm

Please note: EFTPOS payments only at this location.

Footscray Nicholson Campus

  • Location: T131, Level 1, Building T, corner Nicholson and Buckley Streets, Footscray
  • Map: Footscray Nicholson Campus
  • Open: Monday to Friday, 9am–5pm

Please note: EFTPOS payments only at this location.

Footscray Park Campus

  • Location: Level 1, Building M, 70-104 Ballarat Road, Footscray
  • Map: Footscray Park Campus
  • Open: Monday to Friday, 9am–5pm

Please note: no more than $500 cash can be accepted.

St Albans Campus

  • Location: 4N141, Level 1, Building 4N, McKechnie Street, St Albans
  • Map: St Albans Campus
  • Open: Monday to Friday, 9am–5pm

Please note: no more than $500 cash can be accepted.

Sunshine Campus

  • Location: A120, Level 1, Building A, 460 Ballarat Road, Sunshine
  • MapSunshine Campus
  • Open: Monday to Friday, 7.30am–5pm

Please note: EFTPOS payments only at this location.

Werribee Campus

  • Location: 1B102, Level 1, Building 1B, Hoppers Lane, Werribee
  • Map: Werribee Campus
  • Open: Monday to Friday, 9am–1pm and 1.30pm–5pm

Please note: EFTPOS payments only at this location.

Chat will reopen:
Wed, 9am – 6pm (AEDT)
Local time: Tuesday 21 January 9:12pm AEDT AEDT
Heading to VUHQ?

Current students, join our virtual queue online and receive an SMS when your ticket is due to be called.

Please be at your chosen VUHQ on time so that our staff can assist you.

Future student?

  • Domestic students: join the virtual queue.
  • International students: visit us in person at City Flinders Campus VUHQ.

Drop-in sessions at VUHQ

Course & unit advice drop-in sessions

Throughout the year, Course and Unit Advisors (CUAs) will be at VUHQ Student Service Centres to support you with your studies. CUAs are assigned to each College to assist with college- and course-specific issues.

Visit a drop-in session to ask your College CUA about:

  • mapping your course
  • choosing or changing units or electives
  • creating a study plan to fit around your commitments
  • resolving timetable issues.

Or get approval for:

  • short assignment extensions
  • unit waivers
  • cross-institutional study applications
  • Reduced Study Load applications
  • Confirmation of Enrolment (CoE) extensions.

There is no need to make an appointment, just drop in to a VUHQ during your CUA’s available times (Google spreadsheet).

Pathways & Advanced Standing drop-in sessions

VUHQ hosts pathway and Advanced Standing drop-in sessions at our Footscray Nicholson, St Albans, and Sunshine campuses.

Visit a drop-in to ask your Pathways & Advanced Standing Coordinator about:

  • pathway conditional offer and offer processes
  • pathway timelines
  • guidance on pathway options
  • Advanced Standing processes.

There is no need to make an appointment, just drop in to a VUHQ during the times below.

Footscray Nicholson VUHQ, Wednesdays, 9.30am–1.30pm:

  • 20 November
  • 11 December
  • 22 January
  • 12 February

St Albans VUHQ, Wednesdays, 9.30am–1.30pm:

  • 27 November
  • 18 December
  • 29 January
  • 19 February

Sunshine VUHQ, Wednesdays, 9.30am–1.30pm:

  • 4 December
  • 15 January
  • 5 February
  • 26 February