VUHQ is your first point of contact for assistance, advice and support.

Our Student Advisors are on hand to answer your questions and to help you access the wide range of support services at VU.

Contact us


+61 3 9919 6100
Monday–Friday, 8.30am–5pm


Log in to ask a question through AskVU


Chat will reopen:
Tue, 9am – 6pm (AEST)
Local time: Tuesday 15 June 5:16am AEST AEST

Location & opening hours

In line with government advice, we continue to plan for a gradual and staged return to campus for our VUHQ services across 2021.

Open centres

Footscray Park
Location: Building M, Level 1 (Ground Floor)
Opening hours: Monday – Friday, 9am–5pm

St Albans
Location: Library, Building 7, Level 2 (VUHQ, Learning Hub)
Opening hours: Monday - Friday, 9am–5pm

Location: Building A, Room A120
Opening hours: Monday - Friday, 8am–5pm

Footscray Nicholson
Location: Building T, Level 1, Room T141/T146
Opening hours: Monday – Friday, 9am–5pm

Location: Building 1B, Level 1, Room 1B102
Opening hours: Monday-Friday, 9am-5pm

City King
Location: Level 2, Room 2.009
Opening hours: Wednesday, 9am–5pm

City Flinders
Location: Shop 4, Ground Floor, 300 Flinders St
Opening hours: Monday–Thursday, 9am-5pm

Closed centres

City Queen VUHQ is currently closed for in-person support. You can still contact us via the contact details on this page - by phone, through AskVU, or via online chat.

Heading to VUHQ?

Current students, join our virtual queue online and receive an SMS when your ticket is due to be called.

Please be at your chosen VUHQ on time so that our staff can assist you.

Virtual queuing is currently available for:

  • Footscray Nicholson VUHQ
  • Sunshine VUHQ
  • Footscray Park VUHQ
  • City Flinders VUHQ

Drop-in sessions at VUHQ

Throughout the year, Course and Unit Advisors (CUAs) will be at VUHQ Student Service Centres to support you with your studies. CUAs are assigned to each College to assist with college- and course-specific issues.

Visit a drop-in session to ask your College CUA about:

  • mapping your course
  • choosing or changing units or electives
  • creating a study plan to fit around your commitments
  • resolving timetable issues.

Or get approval for:

  • short assignment extensions
  • unit waivers
  • cross-institutional study applications
  • Reduced Study Load applications
  • Confirmation of Enrolment (CoE) extensions.

There is no need to make an appointment, just drop in to a VUHQ during your CUA’s available times (Google spreadsheet).