VUHQ service centres closed

Due to the current restrictions associated with coronavirus (COVID-19) pandemic, all VUHQ service centres are closed for face-to-face assistance until further notice.

In line with government advice, we continue to plan for a gradual and staged return to campus for our VUHQ services across 2021 and will open again as soon as possible.

In the interim in order to continue supporting you, we have opened a Virtual VUHQ Service via Zoom. 

VUHQ is your first point of contact for assistance, advice and support.

Our Student Advisors are on hand to answer your questions and to help you access the wide range of support services at VU.

How we can help

VUHQ - Transcript

Heading to our Virtual VUHQ?

Current and future students, join a Zoom waiting room where a student advisor will assist you.

Join our virtual queue

Meeting ID: 950 5099 3078
Passcode: 616771

Locations & opening hours

Due to the current restrictions associated with coronavirus (COVID-19) pandemic, all VUHQ service centres are closed for face-to-face assistance.  Check this page for other ways of getting in touch.

City Flinders

Shop 4, Ground Floor, 300 Flinders Street
Monday–Friday, 9am–5pm

City King

Level 2, Room 2.009
Wednesday, 9am–5pm

City Queen

Reception 1.11, Level 1, 295 Queen Street
Monday, Tuesday and Thursday, 9am–5pm

Footscray Nicholson

Building T, Level 1, Room T141/T146
Monday–Friday, 9am–5pm

Footscray Park

Building M, Level 1 (Ground Floor)
Monday–Friday, 9am–5pm

St Albans

Building 7, Level 2 (VUHQ/Library)
Monday–Friday, 9am–5pm

Sunshine

Building A, Room A120
Monday–Friday, 8am–5pm

Sydney

Find out about support for VU Sydney students.

Werribee

Building 1B, Level 1, Room 1B102
Monday–Friday, 9am–5pm

Student advising

Course & unit advice

Your CUA is your first point of contact if you need administrative assistance and advice relating to your course at VU.

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Success planning

New students can meet with a dedicated Student Advisor for personalised advice and support.

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International student support

Our team of International Student Advisors will support you from your arrival through to when you become alumni of the university.

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Contact us

Chat closed

Chat is currently closed

Chat will reopen:
Thu, 9am – 6pm (AEDT)
Local time: Wednesday 01 December 10:06pm AEDT AEDT