VUHQ (Student Service Centres) | Victoria University

VUHQ is your first point of contact for assistance, advice and support.

Our Student Advisors are on hand to answer your questions and to help you access the wide range of support services at VU.

On this page:

Locations & opening times

300 Flinders St, Ground Level (City Flinders Campus map)

Open: Monday to Friday, 9am – 6pm.

Please note: no more than $500 cash can be accepted.

225 King St, Level 2, Room 2.009 (City King Campus map)

Open: Monday to Thursday, 10am – 2pm (closed on Fridays).

Please note: EFTPOS payments only at this location.

295 Queen St, reception, 1.11 (City Queen map)

Open: Monday to Friday, 9.00am – 5pm.

Please note: EFTPOS payments only at this location.

Open: Monday to Friday, 8.30am – 5pm.

Please note: EFTPOS payments only at this location.

Building M, Level 1, M124 (Footscray Park Campus map)

Open: Monday to Friday, 8am – 6pm.

Please note: no more than $500 cash can be accepted.

Building 4N, Level 1, 4N141 (St Albans Campus map)

Open: Monday to Friday, 9am – 5pm.

Please note: no more than $500 cash can be accepted.

Open: Monday to Thursday, 7.30am – 5.30pm, Friday, 7.30am – 5pm.

Please note: no more than $500 cash can be accepted.

Building 1B, Level 1, 1B102 (Werribee Campus map)

Open: Monday to Friday, 9am – 5pm (closed 1–1.30pm).

Please note: EFTPOS payments only at this location.

Visit us at VUHQ for:

campus information and directions
course application advice and help
copies of your academic transcript
course information
help with enrolling or changing your enrolment (including study load, intermission & discontinuation)
fee payments and fee extensions
form submission
ID cards (student and staff)
success planning
advice & support, including counselling, career services, housing services, student equity and disability support
travel concession cards.

If you are unable to visit us in person, you can contact us by phone or online.

+61 3 9919 6100
Monday to Friday, 8:30am-5pm.

Chat online
Monday to Friday, 9am–6pm.

Ask a question online via ASKVU.