When you first arrive in Melbourne (Australia) as an international student, we can welcome you at the airport and take you to your accommodation.

This free service is available when you complete our airport reception form for yourself and any travel companions 10 days before you arrive in Melbourne.

You will be greeted in the arrivals hall of Melbourne Airport. Your driver will hold a sign that reads 'TOGOTO AUSTRALIA - OVERSEAS STUDENT.'

Request airport reception

VU can pick you up from the airport, when you book an airport reception 10 days in advance

VU shuttle-bus passengers & baggage

Our shuttle bus will take you from the airport to your accommodation. The service is free for VU students, but costs apply for other passengers.

Family & friends

You can request airport reception for family and friends who are travelling with you. Additional passengers will need to pay AUD$40 (Australian dollars) per person. This fee needs to be paid in cash to the driver.

When travelling with children please indicate each child as an 'Extra passenger' on the online form. For children under the age of 10 you must indicate their age in the 'Special requirements' section so that appropriate seating can be organised.

You must apply for pick up 10 days before you arrive in Melbourne. Late applications may not be accepted.


A maximum baggage limit of 40kg applies, or two pieces of standard check-in luggage and one carry on item. There is no additional fee for larger luggage, but you may need to wait for the next shuttle.

No bikes, surfboards, golf equipment or other large items are allowed.

VU's airport shuttle bus has a 40kg baggage allowance per passenger

Contact us about flight delays, changes or cancellations

Please contact us for the following:

  • to make any changes to your reception details
  • to cancel your reception booking
  • to tell us your flight is delayed
  • if you can’t find your driver.

Contact details

You can phone us on these numbers:

  • +61 409 503 646 after business hours
  • +61 3 9919 4953 during business hours (9am – 5pm, Monday to Friday)

To cancel your pick up email [email protected] and [email protected].

Cancellations must be made 24 hours before your arrival time.

Contact VU about flight delays, changes or cancellations