When you first arrive in Melbourne as an international student visa holder who will study at VU Melbourne, we can welcome you at the airport and take you to your accommodation.
You must apply for airport reception at least 5 days before you arrive in Melbourne. It is a free service.
We've partnered with Togoto to provide you with our airport reception service.
Before you book
There are some important things you need to consider before you book our airport reception service:
International student visa holder (subclass 500)
Only VU international students with a student visa (subclass 500) are eligible for this service. Each VU student must submit their own airport reception booking request.
Additional passengers (e.g. family members) will need to pay AUD$40 (Australian dollars) per person. This fee needs to be paid in cash to the driver. Additional passengers will be taken to the student's accommodation.
A maximum of two additional passengers is allowed. There is also a maximum of 1 large suitcase per additional passenger.
There is a maximum baggage limit of 40kg:
- two pieces of standard check-in luggage
- one carry on item.
No bikes, surfboards, golf equipment, musical instruments or other large items are allowed.
If you have more than this baggage allowance, you cannot use VU’s airport reception.
Book your airport reception
You must apply for airport reception at least five days before you arrive in Melbourne.
Please note: Airport reception will not be available on certain days during Christmas and New Years holidays. Please visit the airport reception booking form to see affected dates and times.
When your arrive
Important: Mobile phones, cameras, video cameras and recording devices must not be used in Australian Customs and Border Protection Service-controlled areas.
The instructions for international arrivals are different to domestic arrivals. Please read the correct instructions for your flight:
Flight delays, changes or cancellations
If there are changes while you are travelling, you must phone, text or WhatsApp message Togoto on +61 409 503 646. For example:
- to advise your flight is delayed
- to advise if you are waiting for your luggage after you arrive
- if you can't find your driver.