Try to resolve the concern yourself informally, using the three-step process detailed below:
Step 1 - Identify your concern & a possible solution
We encourage students to try and resolve concerns informally, if reasonable to do so, before making a complaint through the Integrity Office.
Step 2 - Seek assistance
As a student, you have access to free and confidential support services to assist you:
Step 3 - Initiate action
Liaise with the relevant area directly. For example if your concern is about a specific unit of study, an assessment grade and/or feedback, contact the academic who teaches the unit or the course coordinator, as outlined in the Assessment for Learning - Review of Individual Assessment Outcomes Procedure.
If you're a higher degree by research student and your concern relates to your academic studies, speak to your research supervisor/s or contact the Office for Researcher Training, Quality & Integrity.
If your concern is about the actions or behaviour of another student or staff member, try to speak to this person directly and explain how you feel about their actions or behaviour. If the concerning behaviour could be discrimination, sexual harassment or bullying, contact Safer Community.
Lodging a formal complaint via the integrity office
If you haven't been able to reach a resolution following the three-step process above, then you can lodge a formal complaint with the Integrity Office via completing the online complaint form. If you have difficulties accessing the online complaint form and need assistance with lodging a complaint please contact the integrity office on +61 3 9919 5007.
Provide evidence/supporting documents in support of your complaint, where this is relevant.
- Provide details of your complaint.
- Explain why you’ve referred the matter to the Integrity Office, detailing what steps you’ve taken to resolve the issue informally and/or why it may not be appropriate to resolve your concerns informally. You are not expected to resolve serious matters or issues informally, such as concerns relating to harassment and/or discrimination. The Integrity Office will always provide you with appropriate support to resolve serious issues or matters that are impacting you.
- Propose the outcome you’re seeking – be aware that not all complaints managed via the Integrity Office will result in the specific outcome you seek.
Internal review of a complaint decision
To request a review of a formal complaint decision, contact the Integrity Office quoting your formal complaint reference number within 10 days of receiving your formal complaint decision.
The integrity office will provide an internal review form for you to complete, where you will need to satisfy certain grounds in support of your request to seek a review of a formal complaint decision.