Try to resolve the concern yourself at the local level, using the three-step process detailed below:
Step 1 - Identify your concern and a possible solution
We encourage students to try and resolve concerns at the local level, if reasonable to do so, before making a complaint through the Integrity Office.
Step 2 - Seek assistance
As a student, you have access to free and confidential support services to assist you:
Step 3 - Initiate action
Liaise with the relevant area directly. For example if your concern is about a specific unit of study, an assessment grade and/or feedback, contact the academic who teaches the unit or the course coordinator, as outlined in the Assessment for Learning - Review of Individual Assessment Outcomes Procedure.
If you're a higher degree by research student and your concern relates to your academic studies, speak to your research supervisor/s or contact the Office for Researcher Training, Quality & Integrity.
If your concern is about the actions or behaviour of another student or staff member, try to speak to this person directly and explain how you feel about their actions or behaviour. If the concerning behaviour could be discrimination, sexual harassment or bullying, contact Safer Community.
If you haven't been able to reach a resolution following the three-step process above, then you can lodge a complaint in writing via the Integrity Office. Ensure that you:
- Identify the relevant breach in University policy and procedure and a lack of consideration of relevant facts and where practical, provide evidence/supporting documents) describing the reasons for making your complaint.
- Explain why you’ve referred the matter to the Integrity Office, detailing what steps you’ve taken to resolve the issue at a local level. For example: bypass of a local level resolution may include serious matters such as harassment, discrimination, etc.
- Propose the outcome you’re seeking – be aware that not all University-managed complaints will result in the specific outcome you seek.
Complete the online complaint form or download and complete a written student complaint form.