The Student Charter is a Protocol of the Department of Student Wellbeing which provides confidential advocacy, counselling and accessibility services for VU Students in accordance with the SSAF Governance and Management Framework, the Student Charter and Appropriate Workplace Behaviour Policy.
The VU Student Advocacy team provides confidential advice and support to students with regards to issues affecting their academic performance at the University.
When advising a student of Victoria University, Student Advocates will:
- uphold impartiality and independence from the University’s decision makers
- have a duty of confidentiality towards the student
- represent the student free of charge
- be guided by the principles of fairness, equity and natural justice
- act in the overall best interests of the student with regard to the University’s statutes, regulations, policies and procedures
- have a right to information from the University necessary to enable them to perform their function
- on request by the student, have the right to speak and make submissions on their behalf
- endeavour to advise the student and relevant university staff with regards to issues directly affecting a matter
- be free of any interests that conflict with their role as outlined above.