Under special circumstances, you may be eligible for one of these fee remissions(reversals):

  • a remission of HECS-HELP
  • re-credit of debt for FEE-HELP, VET FEE-HELP or VET Student Loan
  • tuition fee on full fee for onshore students including domestic and internationals
  • SSAF when it was paid upfront.

Special circumstances may include:

  • medical circumstances
  • family/personal circumstances
  • employment-related circumstances
  • course-related circumstances
  • University administrative error.

SA-HELP and OS-HELP loans cannot be remitted (reversed).

Eligibility for fee remission (reversal)

Domestic and International students can apply for remission of fees if special circumstances apply to you, and because of those circumstances you have:

  • withdrawn from your studies after the census date
  • not completed the requirements for a unit of study (i.e. received a fail grade)
  • been suspended or excluded after census date.

Eligible for remission

To be eligible for a remission of fees, you are required to meet the below criteria:

  • your circumstances were beyond your control
  • your circumstances did not make their full impact on you until on or after the census date for the unit
  • it became apparent after the census date that you could not continue with your study
  • the circumstances existed prior to the census date, but your circumstances prevented you from withdrawing from study before the census date.

Not eligible for remission

You are not eligible for a remission of fees:

  • if you have successfully completed the unit(s)
  • due to lack of knowledge or understanding of the requirements under the loan schemes
  • due to your incapacity to repay a HELP debt
  • due to lack of knowledge of how HELP loan(s) works.

Application period

Complete the post census remission/re-credit of debt in special circumstances application, along with supporting documentation.

You'll need to do this within 12 months of one of the following:

  • the withdrawal date of the unit of study
  • the end of the period of study in which the unit was to be undertaken if you have not withdrawn
  • the end of a leave of absence period if granted by the University.

Applications submitted outside the 12-month application period will not be considered unless you can demonstrate, with supporting documentation, that you were incapable of applying within this timeframe.

Supporting evidence

Please include original or certified independent supporting documentation (such as letter from your doctor) to validate the reason you are applying for a remission of debt and the criteria.

The application will be deemed invalid if no documentation is provided.

Medical documentation must:

  • be signed
  • be printed on a letterhead
  • include the medical provider number.