Multi-factor authentication (MFA) on Office 365 helps protect your and VU’s information assets. MFA adds an additional layer of security on top of your regular username and password, which makes it harder for hackers to log into your account as if they were you.

When logging in to Office 365 from outside the VU network, MFA will prompt you to verify via your smartphone or tablet that it's you. This prompt is known as an MFA challenge. 

MFA will only send you a challenge notification if you are attempting to log in from outside of the VU network.

Currently MFA is optional, but will be compulsory for all staff and students in 2020.

Register for MFA

Before you can begin using MFA you need to register, while using a computer/laptop, on the VU Network.

Follow these easy steps to get set up.

  1. Download the Microsoft Authenticator app on your smartphone: Microsoft Authenticator Apple Appor Microsoft Authenticator Google App.
  2. Make sure your iPhone has a passcode or your Android lock screen is activated.
  3. Using a computer on the VU network, register your device and choose your verification option (you'll be asked to sign in using your staff ID @vu.edu.au and your password)
  4. Verify your identity via the app (if you've chosen the app as your option).

If you prefer, you can:

Video for iPhone users - instructions for setting up MFA

Video for Android users - instructions for setting up MFA

How to use MFA

Once you've registered for MFA, the Microsoft Authenticator App does all the hard work. When you log in to any of the Office 365 products (including SharePoint, Email, OneDrive and more) outside of the VU network, the Authenticator App will send you an MFA challenge on your smartphone. When you accept the challenge you will be logged in to your account – its that simple!

If you receive an MFA challenge that you did not initiate, notify the IT Service Desk immediately as your account may be compromised. MFA will never send you a challenge when you are accessing O365 when you are connected to the VU network.

Download the MFA 'challenge experience' guide for a step by step guide on how to accept an MFA challenge.

Get help

See our multi-factor authentication FAQs document for answers to commonly asked questions.

Contact us for additional support: