Multi-factor authentication (MFA) helps protect your and VU’s information assets. MFA adds an additional layer of security on top of your regular username and password, which makes it harder for hackers to log in to your account as if they were you.

Occasionally, when logging in to VU systems, MFA will prompt you to verify your identity via your smartphone or tablet. This prompt is known as an MFA challenge. 

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Register for MFA

Before you can begin using MFA you need to register, while using a computer/laptop, on the VU Network.

Follow these easy steps to get set up.

  1. Download the Microsoft Authenticator app on your smartphone:
  2. Make sure your iPhone has a passcode or your Android lock screen is activated.
  3. Using a computer, register your device and choose your verification option (you'll be asked to sign in using your staff ID and your password)
  4. Verify your identity via the app (if you've chosen the app as your option).

If you prefer, you can:

Video for iPhone users - instructions for setting up MFA

Video for Android users - instructions for setting up MFA

Using the MFA app once it's installed

How to use MFA

Once you've registered for MFA, the Microsoft Authenticator App does all the hard work.

When you log in to VU systems (including Office365, VPN and MyVU), the Authenticator App will send you an MFA challenge on your smartphone.

When you accept the challenge you will be logged in to your account – it's that simple!

If you receive an MFA challenge that you did not initiate, notify the IT Service Desk immediately as your account may be compromised.

Download the MFA 'challenge experience' guide for a step by step guide on how to accept an MFA challenge.

Get help

See our multi-factor authentication FAQs for answers to commonly asked questions.

Contact us for additional support: