Before a refund can be processed, the funds covering the tuition fee must be available to the University, i.e. drafts cleared and telegraphic transfers received.
Refunds will be processed within four (4) weeks of receiving a successful online application, provided that all the relevant documentation has been received from the student.
Any notice given must be written in English and actually received by the University.
If a tuition fee has been paid by a sponsoring body or scholarship agency, any refund payable will be made to the sponsoring body or scholarship agency.
Lodgement of application
To submit an application for a refund, follow these steps if you don't know your EAAMS login details. If you have an EAAMS login, go to the steps below these.
Go to https://eaams.vu.edu.au/internationalforms and enter the following information:
- Student number (numbers only, 7 digits – i.e. 4561234, not s4561234)
- Date of birth
- Country of passport
- Passport number
Complete the Refund of International Student Fees form and click Submit.
If you are already using the application system EAAMS you can:
- Log in to your account
- Open your application
- Click on the ‘Forms’ tab
- Complete the Refund of International Student Fees form and click Submit
Your agent may be able to provide you with your login details such as your username. If you do not know your login details to EAAMS, please use the login method above.
You can track the status of your application by logging in and viewing the 'Workflow step'. You don't need to open your refund application to view the Workflow step. Download a guide that explains the Workflow steps.
For questions about the refund process, please login as above and complete the Refunds Messages form. Messages sent to you from the Refunds Officer will be sent via this form – you'll receive an email to the email address you nominate on the form. Note that applications received via email, PDF, or paper form will not be accepted.
If you are having difficulties logging in, please contact [email protected]
VU Sydney students can apply for a refund by completing the Withdrawal/Refund Application Form and contacting the Associate Director, Students.
A student whose refund application is not approved may apply to have the decision reviewed by the Director, Student Administration or the Campus Director and Principal (for VU Sydney students).
The application should be submitted within 10 working days of the date on which the notification of the decision was sent to the student.
The decision of the above delegates is final and there are no further appeal avenues within the University. External appeals may be available depending on the circumstances.