For personalised help, you can make an appointment with a Senior Adviser. They offer support and assistance for issues which are impacting your studies such as:

  • finances
  • housing
  • welfare
  • family 
  • other issues.

Make a booking

Book an appointment using the following steps:

  1. Select a campus
  2. Select the issue you need advice or support with (finance, housing or welfare)
  3. Select a face to face or phone appointment
  4. Select a staff member
  5. Select a suitable date and time.

Appointments for Exceptional Circumstances Fee Extensions fill quickly. Please submit your completed application with supporting documents to [email protected]. Include your Student ID in the subject line.

You will receive an email confirming your appointment. We will also send you a reminder on the day of your appointment.

Book an appointment

What to bring to your appointment

Bring any documents that might help the Senior Adviser understand and help you with your issue – such as bills, a letter from Centrelink or a course release letter.

For fee extension, student loan and payment plan applications you need to do some preparation before the appointment: