Make an appointment with a Senior Adviser

Book an appointment

For personalised help, you can make an appointment with a senior adviser for welfare.

They offer support and assistance for issues which are impacting your studies such as:

  • finances
  • housing
  • welfare
  • family 
  • other issues.


Booking details and appointment essentials

Make a booking

Book an appointment using the following steps:

  1. Select a campus
  2. Select the issue you need advice or support with (finance, housing or welfare)
  3. Select a face to face or phone appointment
  4. Select a staff member
  5. Select a suitable date and time.

Appointments for Exceptional Circumstances Fee Extensions fill quickly. Please submit your completed application with supporting documents to [email protected] . Include your Student ID in the subject line.

You will receive an email confirming your appointment. We will also send you a reminder on the day of your appointment.


Bring any documents that might help the senior adviser understand and help you with your issue – such as bills, a letter from Centrelink or a course release letter.

For fee extension, student loan and payment plan applications you need to do some preparation before the appointment: