We are an appointment-based service – to see a counsellor you'll need to make an appointment.

Our professionally trained counsellors provide free, confidential individual counselling sessions. We also offer supervised placements for counsellors-in-training.

Please note we are not a crisis service.

Counselling (including video) should not be used in an emergency situation that requires immediate attention. For example, if you are feeling suicidal or considering harming yourself or someone else then you should call 000 immediately.

Alternatively, if your life is not in immediate danger you can call Lifeline on 13 11 14 or Kids Helpline on 1800 55 1800 (for students aged 25 years and under).

Hours & locations of operation

Counselling appointments are available via phone, video call and in person when possible.

Counselling services is usually open from 9am to 5pm, Monday to Friday, but may vary from campus to campus.

Student counselling is available at the following locations:


Call +61 3 9919 5400 to book an appointment for any campus (or for further information).

VU is moving to phone counselling in response to the current COVID-19 pandemic. Phone counselling means that you and your counsellor will not be in the same room. Your counsellor will need to learn more about your situation before your first appointment.

Please complete and email this client registration form to [email protected] one day prior to your counselling appointment.