We are an appointment-based service – to see a counsellor you'll need to make an appointment.

Our professionally trained counsellors provide free, confidential individual counselling sessions. We also offer supervised placements for counsellors-in-training.

Please note we are not a crisis service.

Counselling (including video) should not be used in an emergency situation that requires immediate attention. For example, if you are feeling suicidal or considering harming yourself or someone else then you should call 000 immediately.

Alternatively, if your life is not in immediate danger you can call Lifeline on 13 11 14 or Kids Helpline on 1800 55 1800 (for students aged 25 years and under).

Victoria University Counselling and Mental Health services are dedicated to inclusivity. Our counsellors have experience in supporting students with diverse sexualities, sex and gender identities.

You can talk to our counsellors about any range of issues that can impact your study or personal life.

Hours & locations of operation

Counselling appointments are available via phone, video call and in person when possible.

Counselling services is usually open from 9am to 5pm, Monday to Friday, but may vary from campus to campus.

Student counselling is available at the following locations:


Call +61 3 9919 5400 or email [email protected] to request a counselling appointment or for further information.

We offer face-to-face counselling sessions, or sessions can be over the phone or on video using Zoom.

PLEASE NOTE: You will be sent a client registration form to your student email which must be completed at least one day prior to your counselling appointment for the session to go ahead.