Feedback & complaints

Your feedback helps us improve our services.

Need to get in touch? Find the appropriate channels for feedback, so you can get the experience at Victoria University (VU).

Student feedback

If you are a current VU student email us your questions or feedback.

: Victoria University has information about student complaints resolution to guide you through the steps you can take to resolve problems.
A current student is a person:
enrolled at the University in a course leading to a degree, diploma, certificate, licence or other award; or
a person whose study performance is being or is to be assessed by the University, notwithstanding that such a person is not enrolled at the University in a course leading to a degree, diploma, certificate, licence or other award.
: Victoria University has a public complaints policy to guide you through the steps you can take to resolve problems.
If you are a former student or member of the public, you can lodge a complaint by completing the online complaint form.

To report any material you believe is infringing copyright on the Victoria University digital network please notify us using the copyright take-down request.

Report threatening or concerning behaviour

If you or someone you know has experienced or witnessed any inappropriate or concerning behaviour you can report it – either anonymously or with contact details.

Please do not hesitate to report an incident or concern, even if you think you don’t have enough information for Safer Community to action immediately. This includes reports of any incident that has occurred off campus or online, if it affects you or the VU Community.

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