Enrolment is completed online in the MyVU platform, which can be accesed via the Accept Now or Enrol Now link in your offer email.
During enrolment, based on your citizenship status and the course you have accepted, the relevant HELP loan form will be shown. These may include Commonwealth Supported Places (CSPs), HECS-HELP, SA-HELP, or FEE-HELP.
It is important that you complete all parts of the form to accept your CSP and to defer your fees via a HELP loan, or pay upfront.
See the MyVU enrolment guide for more information.
After you have submitted the request for CSP and/or HELP loan, you will receive an email from the government within 48 hours with a link and a passkey to the eCAF system. You can then complete the application for CSP and/or HELP loan.
You will receive a separate passkey for each eCAF type. For example, if your are eligible for both HECS-HELP and SA-HELP, you will receive a separate passkey for each. The passkey is unique to each eCAF.
When completing the form, it helps to copy and paste the exact 22-character passkey from your invite email into the form field and to check no extra spaces are added.
Your eCAF invitation and passkey expires 12 weeks after it is issued, so it's important to complete your eCAF as soon as possible after completing your enrolment.
Steps to complete your eCAF
Follow the below steps to complete your eCAF.
Step 1: Check your email to find your invitation & passkey
You will receive an invitation email from the Department of Education containing a passkey, link and steps to complete your electronic Commonwealth Assistance Form (eCAF).
If you are unable to locate your email, you can:
- search your VU and personal email address inbox/s for sender [email protected]
- check your Junk/Spam folder
- request a new eCAF invitation email via ASKVU
Step 2: Login into the Government eCAF portal
You will need to use the unique passkey and your date of birth to log into the government eCAF portal.
Step 3: Complete your eCAF via the Government eCAF portal
As eCAFs are legal documents the information you provide in your eCAF must match the details held by Victoria University. You can verify your personal details through MyVU.
You will need your:
- Unique Student Identifier (USI)
- Tax File Number (TFN).
(Read more about TFN and USI below.)
Make sure you read through all of the information carefully, answering any applicable questions and confirming the pre-populated information is correct.
Once you have completed the form you can finalise your eCAF request by selecting Submit.
Step 4: Get your confirmation email
After you've submitted, you will receive an email confirming your personal details, course and fee-payment information.
If you can't see the confirmation email, check your junk mail or spam folder.