0.5 years full time
Delivery mode:
Face to Face with eLearning, Workplace
Application due dates:
For information on the next course start date, request a call back.


Start your career in non-emergency patient transportation with low-risk patients in Australia’s largest and fastest growing industry.

During this course you will learn how to provide non-emergency transport and care for patients who have non-acute or chronic illness or disability. You will gain the skills to provide appropriate patient assessment as well as follow procedures for safe removal of a patient for pre-arranged or booked transport service.

Learning from our expert staff through our award-winning interactive e-learning model, you will gain knowledge and skills in:

  • communicating in a health or community services environment
  • interpreting and applying medical terminology
  • recognising healthy body systems
  • providing first aid 
  • infection prevention and control procedures
  • providing advanced resuscitation 
  • assessing and delivering basic clinical care 
  • procedures for routine safe removal of a patient
  • transporting non-emergency patients
  • working with diverse people and safe work practices for client care.

Clinical placement across the NEPT and event sector is provided to students. Participating in 80 hours of work placement will give you practical industry experience as well as on-the-job confidence.

Upon completion of this course you will have the confidence and skills to seek employment in the health industry as a non-emergency patient transport officer or first aider, or continue onto further study.

COVID-19 vaccine requirement

In response to Victoria's Roadmap announced in September 2021, all students must have any COVID-19 vaccine prior to the commencement of placement.

  • You must provide evidence of having the COVID-19 vaccine. If you are not compliant with this requirement you are not eligible to undertake a placement and progress within the course. 
  • Be willing to undergo any additional checks and immunisations as directed by the University.

This course is delivered through Victoria University Polytechnic's award winning interactive e-learning model that combines face-to-face workshops with flexible, user-friendly eLearning activities.

Everything you learn at Victoria University Polytechnic has direct links to the real world. You’ll complete some of your studies in a virtual enterprise. This simulated office will give you the chance to practise your skills in a safe and supportive learning environment. Learning with us means you’ll get the hands-on learning to be job-ready when you graduate.

You will practise your new skills in a safe environment in our state-of-the-art facilities. They include:

  • clinical practice rooms
  • self-directed learning laboratories (SDL)
  • life-like mannequin technology.

As a leading health and fitness university campus, VU’s St Albans Campus also features a high-quality fitness centre.

VU’s Learning Hubs are welcoming spaces where you can improve your study and employability skills.

Our students can attend Learning Hubs at one of five VU campuses.

We offer maths, writing, careers and English-language advice, and show you effective ways to study and manage your time.

Our programs include:

  • workshops
  • drop-in sessions
  • peer mentoring
  • maths and writing resources
  • resume and career guidance.

We also have accessibility support services and counselling services available for all students.

TAFE resources

Our state-of-the-art Sunshine Skills Hub won Best of Year Award for Higher Education in 2020.

Read the full article.


Careers in health

The healthcare sector is Australia’s largest and fastest-growing industry, employing over 1.5 million people.

According to Labour Market Insights, there is high skill required and strong future growth for healthcare and transportation for injured, sick, infirm and aged persons to medical facilities.

Upon completion of the Certificate III in Non-Emergency Patient Transport HLT31120, you will have gained the skills to prepare you for careers, including:

  • Ambulance Assistant (First Aid Provider)
  • Ambulance Call Taker
  • Non-Emergency Patient Transport Assistant.

Course structure

To be awarded the HLT31120 Certificate III in Non-Emergency Patient Transport, a student must successfully complete a total of thirteen (13) units of competency, comprising of:

  • Eleven (11) core units
  • Two (2) elective units, consisting of:

- at least One (1) unit from the electives listed from the qualification HLT31120 Certificate III in Non-Emergency Patient Transport
- up to One (1) unit from the electives listed below or from any other current endorsed Training Package or accredited course.

The selection of electives must be relevant to the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

VU Polytechnic delivers the electives listed in the ‘course structure and units’ below. These electives have been selected based on industry needs, graduate pathways and/or student and teacher feedback. Alternative suitable electives are only available via Recognition of Prior Learning (RPL) and Credit Transfer (CT).

Core Units

Elective Units

Recognition of Prior Learning and/or Credit Transfers. Alternative suitable electives are only available for industry delivery or via Recognition of Prior Learning (RPL) and Credit Transfer (CT) and must be approved by VU Polytechnic.

Previous completion of units at the Polytechnic or any other Registered Training Organisation and/or previous attainment of skills and knowledge may be credited towards this course. Units must satisfy the completion rules of the qualification and be assessed as appropriate by the Polytechnic.

This qualification reflects the role of workers such as non-emergency patient transport officers who provide non-emergency transport and care for patients who have non-acute or chronic illness or disability and require transport. Workers in this role provide appropriate patient assessment, follow procedures for safe removal of a patient for transport for pre-arranged or booked transport service and the time of response is not given high priority in comparison to emergency transport.

Fees & scholarships

Fee type definitions

The amount you pay for your course depends on whether you’re offered a government subsidised place or a full fee-paying place.

Students who enrol in a:

  • government subsidised place pay subsidised tuition fees (the government contributes the rest), and may be required to pay a Student Services and Amenities Fee along with any material fees
  • full fee-paying place pay the full fee tuition rate (which includes Student Services and Amenities Fee and any material fees).

Calculate your VET course fees.

Find out more about:

Scholarships & assistance

Apply for a scholarship to help with your study costs.

We can help with fee assistance and advice.

Admission & pathways

Meeting the minimum admission requirements does not guarantee you entry into this course. Some courses receive more applications than the number of places available. In this situation we will also assess your education, work and other relevant experience.

If you do not meet the minimum requirements you may be eligible for one of our special admission programs.

Find out more about how to apply for our courses, and our commitment to admissions transparency.

Entry requirements

As part of the application process applicants must:
- be at least 18 years of age or over by the time of commencement date of the program
- complete a Pre-training Review (PTR)
- undertake a literacy and numeracy (LN) assessment to determine suitability for admission
- hold a driver's Licence (probationary licence accepted)
Practical placement requirements:
For employment and practical placement purposes, this vocational sector typically requires:
- Fit for work check
A current Working with Children Check (WWCC)
Police check (valid 6 months of course commencement)
Evidence of up to date Immunisations
- In response to Victoria's Roadmap announced in September 2021, all students must have any COVID-19 vaccine prior to the commencement of placement. Students will be required to provide evidence prior to commencement of placement. If students are not compliant with this requirement they are not eligible to undertake a placement and this will mean that they will not be able to progress within their course.
Failure to provide the required documents in the timeframe specified by the Course Coordinator, means you will be unable to undertake practical placement in a workplace and therefore not eligible to progress in this course.
The following are suggested sites you could visit to obtain these checks:
Police Record Check - http://www.police.vic.gov.au/content.asp?Document_ID=274
Working with Children Check - http://www.workingwithchildren.vic.gov.au/
Information about the immunisations can be found online at https://www.health.gov.au/health-topics/immunisation
In addition, student uniform must be purchased through VU Polytechnic.

There are many ways you can start your education journey at VU. Pathways offer an easy transition between courses at different levels, so that you can start with a certificate and progress right through to postgraduate study.

Find out more about pathways and credits.

Use our credit calculator to find out how much credit you could get towards your course, based on your previous study.

You may be able to complete your qualification sooner through formal recognition of your existing skills. This is known as Recognition of Prior Learning (RPL).

To receive RPL, we assess your previous work, education and life experiences against recognised qualifications. Applications for RPL can be made prior to enrolling.

Call us on 1300 TAFE VP (1300 823 387) to discuss RPL options with the course manager.

How to apply

Prior to enrolment, all applicants will be required to complete a literacy and numeracy assessment to assist with determining eligibility and to identify learning support needs.

Applications for this course are not being taken at this time.

Browse our other Paramedicine courses or send us an enquiry to be notified of updates relating to this course.

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Contact VU Polytechnic

Please note that if changes to this course occur, VU will notify students as soon as possible.

At Victoria University, we aim to display accurate and complete course information online. However, we are unable to guarantee that every course change is currently displayed. You may contact the University directly on +61 3 9919 6100 to confirm the most up-to-date course fees, pathways and credit transfer, recognition of prior learning, admission and enrolment procedures, examinations and services available to our students.