This unit (CHCDIV001) describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people. This unit applies to all workers.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:

Contact VU Polytechnic


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - undertaken a structured process to reflect on own perspectives on diversity; - recognised and respected the needs of people from diverse social and cultural backgrounds in at least three (3) different situations: - selected and used appropriate verbal and non-verbal communication, and; - recognised situations where misunderstandings may arise from diversity and formed appropriate responses.Students will also be expected to demonstrate the following knowledge: - concepts of cultural awareness, cultural safety and cultural competence and how these impact different work roles; - concepts and definitions of diversity; - own culture and the community attitudes, language, policies and structures of that culture and how they impact on different people and groups; - features of diversity in Australia and how this impacts different areas of work and life; - legal and ethical considerations (international, national, state/territory, local) for working with diversity, how these impact individual workers, and the consequences of breaches; - Universal declaration of human rights; - frameworks, approaches and instruments used in the workplace; - rights and responsibilities of workers, employers and clients, including appropriate action when rights are being infringed or responsibilities not being carried out; - key areas of diversity and their characteristics; - key aspects, and the diversity, of Australia's Aboriginal and/or Torres Strait Islander cultures, including: - social, political and economic issues affecting Aboriginal and/or Torres Strait Islander people; - own culture, western systems and structures and how these impact on Aboriginal and/or Torres Strait Islander people and their engagement with services; - potential needs of marginalised groups, including: - protective factors; - physical, mental and emotional health issues/care needs; - consideration of impacts of discrimination, trauma, exclusion and negative attitudes; - resources that support individuals and organisations to embrace and respond to diversity; - influences and changing practices in Australia and their impact on the diverse communities that make up Australian society, and; - impact of diversity practices and experiences on personal behaviour, interpersonal relationships, perception and social expectations of others.