CHCCOM002 - Use communication to build relationships

    Unit code: CHCCOM002 | Study level: TAFE
    City Flinders
    City King St
    Footscray Nicholson
    Footscray Park


    This unit describes the skills and knowledge to apply specific communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust.  This unit applies to work across a range of workplace contexts where workers at all levels may communicate with individuals and/or groups both in person and in writing.


    For Melbourne campuses

    Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

    Students will be expected to demonstrate the following required skills:

    • obtained feedback from 3 clients or colleagues on effectiveness of communication and responded appropriately;
    • prepared 3 types of written correspondence in accordance with organisation communication protocols;
    • facilitated resolution of 1 difficult situation with a client, colleague or service provider, and;
    • facilitated 1 meeting around a workplace issue.

    Required reading

    The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the Polytechnic and/or via the Polytechnic e-learning system.

    As part of a course

    This unit is studied as part of the following course(s):

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