CHCCCS031 - Provide individualised support

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Unit code: CHCCCS031 | Study level: TAFE
Footscray Nicholson
St Albans


This unit describes the performance outcomes, skills and knowledge required to organise, provide and monitor personal support services for a person within the limits established by an individualised plan. The individualised plan refers to the support or service provision plan developed for the person accessing the service and may have different names in different organisations.This unit applies to workers who provide care or support under direct, indirect or remote supervision. Work is carried out in a manner which supports independence as well as the physical and emotional wellbeing of the person receiving support.


For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each units learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

  • provide personal support to people with individualised plans, using aids and equipment including devices used by the person, to undertake each of the following in the workplace on three occasions, with simulation to occur prior to being assessed in the workplace, as described in the assessment conditions:
  • dressing, undressing and grooming
  • eating and drinking using required mealtime assistance techniques and equipment, ensuring client has physical access
  • oral hygiene
  • showering
  • toileting and the use of continence aids
  • using slide sheets, hoists, slings and lifters
  • transferring a person between bed and chair
  • transferring a person from seated to standing
  • provide personal support to people with individualised plans, using aids and equipment including devices used by the person, to undertake each of the following in a simulated workplace on two occasions:
  • bed bathing
  • shaving
  • transferring a person in and out of car
  • falls recovery and
  • assisting a person to take pre-packaged medication
  • when performing the above tasks:
  • confirm support requirements and preferences with the person, their family, carer or others identified by the person
  • perform risk assessment and engage additional assistance as required
  • prepare required equipment, aids and appliances according to the individualised plan
  • provide support in a manner that upholds the rights and dignity of the person and considers duty of care and dignity of risk
  • monitor support in collaboration with the person, confirming any requirements for change and reporting or referring according to organisational policies and procedures
  • complete required documentation and reporting according to organisational policies and procedures.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the VU Polytechnic and/or via the Victoria University Polytechnic e-Learning system.

As part of a course

This unit is studied as part of the following course(s):

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