Interpersonal Skills 2

Unit code: APP2023 | Study level: Undergraduate
(Generally, 1 credit = 10 hours of classes and independent study.)
Footscray Park
HHH1000 - Interpersonal Skills and Communication
(Or equivalent to be determined by unit coordinator)


This unit of study builds on theory and skills taught in the introductory Interpersonal Skills unit and further develops students' active listening skills and interpersonal problem-solving abilities. Throughout the unit students will be expected to use their understanding of developmental psychology, interpersonal and communication theories, and cross-cultural issues for effective relationship building. Topics include: accurate assessment of presenting problems; interviewing skills; active listening skills; interpersonal problem-solving skills; and mediation skills.

Learning Outcomes

On successful completion of this unit, students will be able to:

  1. Respond appropriately to issues arising in interpersonal communication in different contexts including working with varying populations.
  2. Demonstrate proficiency of advanced active listening and problem solving skills in complex interpersonal interactions;
  3. Apply active listening skills to facilitate interpersonal problem solving within a group; and
  4. Critically reflect and evaluate the application of advanced interpersonal skills in the context of communication and interpersonal theories.


For Melbourne campuses

Assessment type: Test
Grade: 20%
Activity Quizzes (2)
Assessment type: Exercise
Grade: 45%
Skills Based, Solution Focused Exercise (1000 words equivalent)
Assessment type: Presentation
Grade: 35%
Group Presentation: Critique of Solution-Focused Exercise (20 minutes)

Required reading

Getting to yes: Negotiating an agreement without giving in.
Fisher, W. & Ury, R. (2012).| New York: Random House.

As part of a course

This unit is studied as part of the following course(s):

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