Hospitality Operations Management

Unit code: BTD7006 | Study level: Postgraduate
(Generally, 1 credit = 10 hours of classes and independent study.)
City Campus


Hospitality operations are complex due to the unique characteristics of the industry and the dynamic environment in which operations are conducted. This unit aims to broaden students understanding of relevant and applicable theories and models of operations management, and equips students with management and operational skills to solve operational problems in specific situations. It focuses on achieving performance objectives and strategies, designing marketable products, services and processes, managing capacity and human resources and improvements, as well as implementing sustainable practices. This unit introduces students to the concepts of strategic analysis, business management and hospitality operational management issues.

Learning Outcomes

On successful completion of this unit, students will be able to:

  1. Critically review, reflect on and synthesise complex information, problems, concepts and theories and practice of strategic and operation management in the contemporary hospitality industry;
  2. Examine the overall scope and structures of hospitality and the factors that affect its operations;
  3. Analyse key issues impacting sustainable managerial operation in the contemporary hospitality including ethics, corporate, social and environmental responsibility; and
  4. Exemplify workplace case studies to formulate strategies and solve complex managerial problems for industry practitioners.


For Melbourne campuses

Assessment type: Essay
Grade: 10%
Reflective Essay on key concepts and theories of hospitality operations management
Assessment type: Assignment
Grade: 50%
Individual Report Analyse key issues impacting sustainable managerial operation of a selected hospitality subsector (35%) and Presentation (15%)
Assessment type: Case Study
Grade: 40%
Group research report focusing on technology and innovation of a hotel, restaurant, facility or any selected hospitality operation.

Required reading

Hotel Accommodation Management,
Wood, R.C (2018) | Routledge

As part of a course

This unit is studied as part of the following course(s):

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