VU23136 - Develop enterprise skills for solving workplace challenges

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Unit code: VU23136 | Study level: TAFE


This unit describes the performance outcomes, skills and knowledge required to develop enterprise skills in problem solving, critical thinking and creativity to deal with challenging workplace situations. It develops the ability to respond creatively using critical thinking strategies to assist the resolution of issues. The unit applies to individuals, often working under supervision or guidance, to prepare for challenges when working in a range of workplace contexts.


For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each units learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:
• Develop solutions for two different challenging workplace situations/issues using critical thinking strategies, problem solving and creative thinking approaches. The challenging workplace situations identified must include any two of the following:

  • Customer service related
  • Workplace conflict related
  • Product or service offering, or related to an organisational process
    • In developing solutions, the candidate must:
  • use a range of critical thinking techniques to understand and describe the problem
  • ask questions and seek further information to further develop understanding of the problem
  • consider alternative solutions to the problem in consultation with others
  • use creative thinking techniques to challenge own thinking
  • explore and test alternatives
  • explain rationale for the proposed solution
    • Present a solution for one challenging workplace situation/issue using clear, concise communication methods
    • Reflect on feedback received and make recommendations for improvements in the proposed solution and own critical thinking, problem solving and creative thinking processes used.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the VU Polytechnic and/or via the VU Polytechnic e-learning system.

As part of a course

This unit is studied as part of the following course(s):

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