This unit (CHCMGT005) describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing. This unit applies to leadership or management roles where the individual provides peer to peer support to colleagues and refers to specialised support services in line with organisation guidelines as required.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:

Contact VU Polytechnic


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - provided ongoing support to least 2 different workers to address and monitor stress and emotional wellbeing, and; - facilitated at least 1 structured debriefing following an incident involving stress and identified colleagues requiring additional support and referred in accordance with organisation guidelines.Students will also be expected to demonstrate the following knowledge: - organisation policies, procedures and resources relating to debriefing and crisis procedures; - dispute resolution policies and procedures; - legal and ethical considerations; - debriefing techniques: - indicators of significant issues being experienced by the worker and ways to respond; - impact of: excessive stress; burn out; grief and loss; violent or threatening behaviour; - stress management; - internal and external support options and employee assistance programs; - specific limitations of work role, responsibility and professional abilities, and; - professional boundaries.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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