This unit (BSBTWK502) describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.The unit applies to individuals working at a managerial level who lead and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement. It will also involve using a range of problem solving and decision-making strategies.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:

Contact VU Polytechnic


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: *manage the effectiveness of at least one work team. In the course of the above, the candidate must: *provide feedback to encourage, value and reward others *model desired behaviour and practices *encourage and foster shared understanding of purpose, roles and responsibilities *support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed *develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders *communicate effectively with a range of stakeholders about team performance plans and team performance *evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders. Students will also be expected to demonstrate the following knowledge: *impacts of group dynamics on team performance *methods of establishing team activities including communication processes *strategies that can support team cohesion, participation and performance *strategies for gaining consensus *issue resolution strategies.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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