SITXMGT004 - Monitor work operations

Unit code:SITXMGT004Study level:TAFE

Nominal hours

Location

Footscray Nicholson
Industry

Prerequisites

(Or equivalent to be determined by unit coordinator)
Co-requisites
(Corequisite units must be studied concurrently with this unit)

Overview

This unit describes the performance outcomes, skills and knowledge required to oversee and monitor the quality of day-to-day work. It requires the ability to communicate effectively with team members, plan and organise operational functions, and solve problems.The unit applies to all industry sectors, and to individuals operating at a team leading, supervisory or frontline management level.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each units learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

plan and organise workflow for a team operation or activity that takes into account at least six of the following contingencies:

delays and time difficulties
difficult customer service situations
equipment breakdown or technical failure
financial resources
staffing levels and skill profiles
rostering requirements
staff performance
procedural requirements
product development and marketing

monitor and respond to team-based operational and service issues during the above operation or activity
complete each of the following organisational records for the above operation or activity:

performance reports
staff records.

Students will also be expected to demonstrate the following knowledge:

work organisation and planning methods appropriate to the industry sector
leadership and management roles and responsibilities in the relevant industry sector
operational functions in the relevant industry sector
procedures and systems to support work operations:

administration
health and safety
human resources
service standards
technology
work practices

concepts of quality assurance and how it is managed and implemented in the workplace
sustainability considerations for frontline operational management:

relationship between operational efficiency and financial sustainability
ways of minimising waste in the relevant work context
social responsibilities of the operation

time management principles and their application to leaders and managers for planning own work and the work of others
principles of effective delegation and delegation techniques in a frontline management context:

clear communication of what is required
gaining commitment
no undue interference
regular reporting
selecting the right person

problem-solving and decision making processes and techniques and their application to typical workplace issues
industrial or legislative issues that affect short-term work organisation appropriate to the industry sector:

relationship of relevant industrial awards to hours and conditions of work
ensuring systems and procedures meet work health and safety requirements.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by Victoria University and/or via the Victoria University e-learning system.