This unit describes the performance outcomes, skills and knowledge required to develop and update knowledge of the organisation's product and service range and to recommend products and services suited to customer needs. Products and services will vary according to the particular business type but can include any from a hair, barbering, beauty or cosmetics range.

Unit details

Location:
Industry
Study level:
Vocational and further education (TAFE)
Unit code:
SHBXCCS004

Assessment

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - access and correctly interpret information from two (2) different sources about four (4) different products or services from the organisational range, and; - interact with four (4) different customers, each with different product and service requirements, to recommend suitable products or services to be chosen individually or jointly from a range of: hair products and services; barbering products and services; beauty products and services; retail cosmetic products and services.Students will also be expected to demonstrate the following knowledge: - sources and format of product and service information; - details of organisational product and service range; - basic aspects of Australian Consumer Law as it applies to performance claims, guarantees and product returns, and; - organisational procedures for recommending hair, barbering, beauty or cosmetic products and services.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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