This unit describes the skills and knowledge required to analyse, design, implement and review the customisation of packaged software applications delivered to clients, using features and plugins of the packaged software applications.

It applies to those who work under minimal supervision as Information and Communications Technology (ICT) users and support personnel for software application activities in the workplace. Clients, in this instance, refers to internal as well as external teams and projects.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: *customise at least two package software applications according to two different client briefs. In the course of the above, the candidate must: *interpret and document client requirements to customise software applications *design, analyse, implement and review at least one packaged software applications *produce documentation of customised software application designed above *obtain feedback and confirm requirements have been met.Students will also be expected to demonstrate the following knowledge: *general features and capabilities of industry standard hardware and software products *basic functions and features of software applications applicable to client *Information and Communications Technology (ICT) structure and system infrastructure *organisational policy and procedures applicable to customising software *organisational security procedures and requirements.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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