Oral Communication and Listening Skills

Unit code: HSC0002 | Study level: Non-award
Credit points
N/A
Location
City Queen
VU Sydney
Prerequisites
(Or equivalent to be determined by unit coordinator)
Co-requisites
(Corequisite units must be studied concurrently with this unit)
Overview
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Overview

This unit will provide students with instruction and practice in culturally appropriate communication with patients. Emphasis will be placed upon creating a rapport through engendering trust and shared decision making through verbal and non-verbal communication. Integral to this is explaining diagnoses and management care in clear and explicit lay language. At a macro level, students will be taught how to structure a cohesive medical consultation while being flexible through practising active listening and responding to patient concerns and queries.

Learning Outcomes

On successful completion of this unit, students will be able to:

  1. Demonstrate awareness of patient-centred care though culturally appropriate verbal communication skills through OSCE role-plays when interacting with patients;
  2. Demonstrate awareness of patient-centred care though culturally appropriate non-verbal communication skills through OSCE role-plays when interacting with patients; and
  3. Show an ability to structure an 8-minute OSCE through chunking/sectioning of sub-topics (e.g. history-taking then explanation of diagnosis) while creating cohesion between sections.

Assessment

For Melbourne campuses

Assessment type: Performance
|
Grade: Pass/Fail
2 x 8-minute OSCE performances assessing clinical communication skills

Required reading

The Australian Medical Council, (2007) The AMC Handbook of Clinical Assessment The Better Health Channel (Victorian Government Online Patient Education website) AMC Clinical Examination candidate information DVD (provided by the teacher).

As part of a course

This unit is not compulsory for any specific course. Depending on the course you study, this unit may be taken as an elective.

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