This unit (CHCDIV003) describes the skills and knowledge required to evaluate and promote diversity in the workplace, and to contribute to the planning of diversity policies and procedures. This may apply to internal work practices or external service delivery. This unit applies to individuals working in any type of leadership role across all industry sectors.

Unit details

Study level:
Vocational and further education (TAFE)
Unit code:

Contact VU Polytechnic


Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit's learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines. Students will be expected to demonstrate the following required skills: - researched diversity in at least 1 workplace in terms of current performance and meeting of diversity objectives; - used strategies to foster and promote diversity in work practice; - coaching and mentoring; - communication; - work planning, and; - contributed to the development of workplace diversity policies and procedures for at least 1 workplace.Students will also be expected to demonstrate the following knowledge: - concepts of cultural awareness, cultural safety and cultural competence and how these impact leadership and management practice; - concepts and definitions of diversity; - key areas of diversity and their characteristics; - the role of leaders and managers in encouraging diversity in work practices and service delivery; - impact of diversity practices and experiences on personal behaviour, interpersonal relationships, perception and social expectations of self and others; - legal and ethical considerations (international, national, state/territory, local) for diversity practices at a management level; - benefits of workplace diversity; - types of direct and indirect discrimination; - ways to ensure effective and equitable activities to diverse clients; - barriers to inclusivity; - cross-cultural communication strategies and how these can be integrated into workplace practices, and; - principles and practices of inclusivity and the types of planning and work practice that support diversity.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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