CHCCOM001 - Provide first point of contact

Unit code: CHCCOM001 | Study level: TAFE
Nominal hours
35
Location
City King St
Footscray Nicholson
Footscray Park
Industry
St Albans
Sunshine
Werribee
Prerequisites
N/A
Overview
Enquire

Overview

This unit describes the skills and knowledge required to greet clients and exchange routine information, to prioritise the individual’s needs, and to respond to immediate needs. This unit applies to service delivery in all community services and health contexts. Workers at this level work under supervision with limited responsibility.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

  • provided information to 3 people presenting with multi-faceted needs;
  • collected and documented identifying information for 3 people accessing the service, and;
  • used communication and problem solving skills to respond appropriately to the behaviours of each of the following individuals at least once: a person demonstrating aggressive behaviour; a person who is distressed, and; a person with a cognitive impairment.

Students will also be expected to demonstrate the following knowledge:

  • factors to consider when providing information and service;
  • strategies and techniques for dealing with problems and challenging behaviours and situations;
  • assertive communication and conflict avoidance techniques;
  • specific organisation or sector information, and;
  • legal and ethical considerations.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by Victoria University and/or via the Victoria University e-learning system.

As part of a course

This unit is studied as part of the following course(s):

Certificate III in Health Administration
HLT37315 | Certificate iii | Duration:

Refer to the course page for information on how to apply for the course. VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.

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