CHCADV001 - Facilitate the interests and rights of clients

Unit code: CHCADV001 | Study level: TAFE
N/A
Footscray Nicholson
Industry
St Albans
Sunshine
Werribee
N/A
Overview
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Overview

This unit describes the skills and knowledge required to assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs.  This unit applies to workers of all levels in a range of health or community services settings who provide services using a human rights based approach and have direct interaction with clients.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

  • worked in collaboration with 1 client to identify their interests, needs and rights;
  • advocated on behalf of 1 client to achieve a specific outcome, and;
  • supported 1 client throughout an organisational or legal complaints process.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the Polytechnic and/or via the Polytechnic e-learning system.

As part of a course

This unit is studied as part of the following course(s):

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