CHCADV001 - Facilitate the interests and rights of clients

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Unit code: CHCADV001 | Study level: TAFE
Credit points
N/A
Location
Footscray Nicholson
Industry
St Albans
Sunshine
Werribee
Prerequisites
N/A
Overview
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Overview

This unit describes the skills and knowledge required to assist clients to identify their rights, voice their needs and concerns and realise their interests, rights and needs.  This unit applies to workers of all levels in a range of health or community services settings who provide services using a human rights based approach and have direct interaction with clients.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

  • worked in collaboration with 1 client to identify their interests, needs and rights;
  • advocated on behalf of 1 client to achieve a specific outcome, and;
  • supported 1 client throughout an organisational or legal complaints process.

Students will also be expected to demonstrate the following knowledge:

  • Universal Declaration of Human Rights;
  • relationship between human needs and human rights;
  • human rights frameworks, approaches, instruments;
  • legal and ethical considerations (international, national, state/territory, local) related to facilitation of client rights and interests and how these impact individual workers;
  • duty of care;
  • human rights;
  • mandatory reporting;
  • discrimination;
  • privacy, confidentiality and disclosure;
  • informed consent;
  • organisation and legal complaints processes;
  • rights and responsibilities of clients, workers and organisations;
  • common risks to client safety and wellbeing;
  • relevance of child protection across all health and community services contexts, including duty of care when child is not the client, indicators of risk and adult disclosure;
  • actions that constitute discrimination and techniques for addressing it;
  • types of community resources, networks and referral options relevant to the nature of client service;
  • potential conflict between client needs and organisation requirements;
  • differences between negotiation, advocacy, mediation;
  • negotiation, advocacy, mediation techniques for the facilitation of client rights, and;
  • empowerment and disempowerment.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the Polytechnic and/or via the Polytechnic e-learning system.

As part of a course

This unit is studied as part of the following course(s):

Certificate IV in Ageing Support
CHC43015 | Certificate iv | Duration:

Refer to the course page for information on how to apply for the course. VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.

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