BSBLDR413 - Lead effective workplace relationships
Nominal hours
Location
Industry
Prerequisites
Co-requisites
(Corequisite units must be studied concurrently with this unit)
Overview
This unit describes the skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.The unit applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context. At this level work will normally be carried out within routine and non-routine methods and procedures, which require planning, evaluation, leadership and guidance of others.
Assessment
For Melbourne campuses
Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each unit’s learning outcomes & performance criteria requirements, incl the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.
Students will be expected to demonstrate the following required skills:
* lead effective workplace relationships on at least four occasions with different individuals or groups.
In the course of the above, the candidate must:
* access and analyse information required to achieve planned outcomes
* collaborate with work team to develop and implement a work task strategy
* apply techniques for resolving problems and conflicts, and dealing with poor performance according to organisational and legislative requirements
* monitor and communicate work progress to relevant internal and external stakeholders
* seek and review feedback to improve workplace leadership.
Students will also be expected to demonstrate the following knowledge:
* considerations for communicating information including audience cultural and social diversity
* consultation processes including internal and external sources of consultees
* impacts of relationships, cultural and social environment, in supporting or hindering the achievement of planned outcomes
* techniques for developing positive work relationships and building trust and confidence in a team, including:
* interpersonal styles
* communications
* consultation
* cultural and social sensitivity
* networking
* impact of legislation and organisational policies on workplace relationships
* techniques for communicating information and ideas to a range of stakeholders
* common methods to resolve workplace conflict
* common methods to manage poor work performance
* common methods to monitor, analyse and improve work relationships.
Required reading
The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by Victoria University and/or via the Victoria University e-learning system.
As part of a course
This unit is studied as part of the following course(s):