BSBLDR412 - Communicate effectively as a workplace leader

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Unit code: BSBLDR412 | Study level: TAFE
Credit points
N/A
Location
Industry
Prerequisites
N/A
Overview
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Overview

This unit describes the skills and knowledge required to communicate effectively as a workplace leader, including understanding the context, choosing methods of communication to suit the audience, and following up.The unit applies to managers, supervisors and team leaders required to communicate with other persons within the workplace. Communication skills cover a range of methods and contexts within principally structured environments.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each unit’s learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:
• prepare, engage and review communication on at least four occasions with different individuals or groups.
In the course of the above, the candidate must:
• identify the context for communication and select approach and responses accordingly
• create and present messages by choosing method and mode appropriate to the audience and context
• undertake effective two-way communication from the perspective of a supervisor or team leader
• identify and record actions required as a result of communication and follow-up in a timely manner.

Students will also be expected to demonstrate the following knowledge:
• legislation requirement and organisational policies on workplace communication
• characteristics of effective leadership communication
• electronic and non-electronic communication methods, including situations where they would or would not be used
• effective listening techniques
• common feedback process and methods
• leadership communication responsibilities applicable to own role
• common barriers to effective communication in a workplace context
• characteristics of verbal and non-verbal communication.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the VUPolytechnic and/or via the VU Polytechnic e-learning system.

As part of a course

This unit is studied as part of the following course(s):

Certificate IV in Leadership and Management
BSB40520 | Certificate iv | Duration:

Refer to the course page for information on how to apply for the course. VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.

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