BSBLDR301 - Support effective workplace relationships 

For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each unit's learning outcomes & performance criteria requirements, including the setting of work-based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

• support the development of at least one team
• facilitate communication between individuals on at least two occasions.
  In the course of the above, the candidate must:
• adjust interpersonal style and communications to respond to cultural and social diversity
• apply relationship management and communication skills with a range of people that:

• demonstrate integrity, respect, empathy and cultural sensitivity and promote trust
• forge effective relationships with internal and/or external people and help to maintain these networks
• encourage participation and foster contribution of and respect for ideas and feedback
• provide support to colleagues to resolve difficulties

• communicate ideas and information to diverse audiences.

Students will also be expected to demonstrate the following knowledge:

• internal and external sources of information to improve organisational processes
• social and ethical requirements, and organisational policies and procedures relevant to communication
• legislative requirements relevant to communication
• strategies required to adapt communication for diverse audiences
• potential team issues including poor work performance
• examples of how work relationships and the cultural and social environment can support or hinder achieving planned outcomes
• techniques for developing positive work relationships and building trust and confidence in a team
• methods and techniques for communicating information and ideas to a range of stakeholders
• common problem-solving methods
• common methods to resolve workplace conflict
• process for monitoring, analysing and introducing ways to improve work relationships
• value of networks and work relationships for the team and the organisation
• own level of responsibility.