This subject introduces students to the concepts and practice of operations management for manufacturing and service businesses in private and government enterprises. Managers and executives require an understanding of business production systems from the perspectives of customers, employees, directors, information communication and value streams. The integrated management of operations and the outsourcing of services and production is an important requirement for businesses.

Unit details

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Learning Outcomes

On successful completion of this unit, students will be able to:
  1. Deconstruct the concept of service design and provision in a range of situations;  
  2. Critically evaluate various manufacturing and supply chain policies and theories, and interpret their application and relevance to contemporary industries;  
  3. Adapt and justify the design of transformation processes which use material, human and other resources to create products for customers in a given context;  
  4. Collaboratively investigate, analyse and report on practical manufacturing and service management situations in a specified industry, making effective recommendations; and  
  5. Critically review service management, tangible and intangible, as the conversion of resources, human effort and goods to achieve the specified quality at a profit.  


Assessment type Description Grade
Assignment Research Operations Assignment 30%
Case Study Group Presentation 20%
Examination Final Exam 50%

Required reading

Operations Management, 3
Hill, T. 2012
Palgrave Macmillan, Basingstoke, UK.

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