This unit of study debates the application of conflict resolution theory to conflicts at both group and community levels. Through this process a sophisticated, multi-layered definition of the nature of conflict will be derived. Specific processes and skills for resolving or managing conflict in a range of differing contexts are then considered, including: individual conflicts, multi-party and multi-issue conflicts, intragroup conflicts, cultural and intergroup conflicts, and disputes in neighbourhood and workplace contexts. Particular emphasis will be placed on the awareness of difference and its effect in disputes, and on the students' own styles in dealing with conflict.

Unit details

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Learning Outcomes

On successful completion of this unit, students will be able to:
  1. Communicate effectively to specialist and non-specialist audiences including multi-disciplinary teams, diverse cultural communities and other professional organisations;  
  2. Exemplify initiative and inspirational leadership in a dynamic 21st century community environment, acting consistently, ethically and socially responsibly;  
  3. Demonstrate accountability in autonomous and collaborative judgements and innovative strategic thinking in response to contemporary and future conflict management challenges; and  
  4. Work as a reflective conflict management practitioner to formulate, implement and evaluate community-specific investigations to resolve complex professional problems and inform decision-making.  


Assessment type Description Grade
Exercise Conflict Mapping 30%
Workshop Applied conflict resolution strategies and approaches through conflict role-play and simulations 20%
Essay Build on the conflict mapping assignment, discuss what efforts have been made to de-escalate the conflict? Explore and critiqued the approach. 50%
Exercise LO 1, 2, 3, 4 GC 1, 2, 3, 4, 5, 6 Workshop LO 1, 2, 3, 4 GC 1, 2, 3, 4, 5, 6 Essay LO 1, 3, 4 GC 1, 2, 3, 4

Required reading

Contemporary Conflict Resolution 2nd ed
Ramsbothom O, Woodhouse T & Miall H, 2005
UK: Polity Press.

Transforming Violent Conflict: Radical Disagreement, Dialogue and Survival
Ramsbotham O, 2010
London: Routledge

Conflict Management: A Practical Guide 3rd ed
Condliffe P, 2008
Chatsworth, NSW: LexisNexis Butterworths

Skills for Resolving Conflict 2nd ed
Wertheim E, Love A, Peck C & Littlefield L, 2006
Melbourne: Eruditions Publishing

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