This unit (APP2023) of study builds on theory and skills taught in the introductory Interpersonal Skills unit and further develops students' active listening skills and interpersonal problem-solving abilities. Throughout the unit students will be expected to use their understanding of developmental psychology, interpersonal and communication theories, and cross-cultural issues for effective relationship building. Topics include: accurate assessment of presenting problems; interviewing skills; active listening skills; interpersonal problem-solving skills; and mediation skills.

Unit details

Study level:
Credit points:
Unit code:


HHH1000 - Interpersonal Skills and Communication

Learning Outcomes

On successful completion of this unit, students will be able to:
  1. Respond appropriately to issues arising in interpersonal communication in different contexts including working with varying populations.  
  2. Demonstrate proficiency of advanced active listening and problem solving skills in complex interpersonal interactions;  
  3. Apply active listening skills to facilitate interpersonal problem solving within a group; and  
  4. Critically reflect and evaluate the application of advanced interpersonal skills in the context of communication and interpersonal theories.  


Assessment type Description Grade
Test Activity Quizzes (2) 20%
Exercise Skills Based, Solution Focused Exercise (1000 words equivalent) 45%
Presentation Group Presentation: Critique of Solution-Focused Exercise (20 minutes) 35%

Required reading

Getting to yes: Negotiating an agreement without giving in.
Fisher, W. & Ury, R. (2012).
New York: Random House.

In addition you will be referring to the text from your pre-requisite unit.: Geldard, D. & Geldard, K. (2016). Basic personal counselling: a training manual for counsellors, 8th edn, Frenchs Forrest NSW: Pearson.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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