There’s a fair chance during the past year you’ve been wading through an increase in emails while so many of us have been working and learning remotely. And while many organisations transition to a blend of face-to-face and remote working, email remains a critical communication channel.
So after a quarter-century of tolerating bad email etiquette – and the feelings that they induce from fear, to frustration, to rage and paralysis – it’s time to call it out and stamp it out. This can take some real leadership qualities including accountability, empathy and transparency.
Workplace relations expert and VU postgraduate business course chair Dr Selvi Kannan says during periods of uncertainty, it’s crucial to get emails right.
“With so many of us working in remote and hybrid models – communicating clearly, succinctly and respectfully has never been more important.”
Here’s our top 5 email blunders, and some helpful hints if you’re on the receiving end (or are even thinking of sending one).
How many do you recognise, and would you diffuse – or detonate?!