COVID-19 update

We are open for classes, delivered in-person or online, or a combination of these methods. 

Please check your VU email account, MyVU and VU Collaborate regularly, particularly for information regarding changes to scheduled on-campus activity.

If you are attending campus

We need your help in keeping the VU community safe. When on campus you will need to:

Be CovidSafe

We encourage you to get vaccinated if you are eligible. Please see COVID-19 vaccination and patient resources for the latest government information and news.

Do not attend campus if you have any cold or flu-like symptoms. Please take a COVID test immediately, no matter how mild your symptoms are.

Help is available

The pandemic may be causing you to feel anxious. We encourage you to reach out and connect with your friends, family and peers at this time. Victoria University also offers support services that can help you should you wish to speak with a counsellor or seek other assistance.

We will continue to update you with information on our response to COVID-19. Please make sure you regularly check your student email accounts, VU social media, MyVU and the FAQs for information as it becomes available.

Please contact the COVID Safe team at [email protected] if you have any concerns about keeping COVID-safe.

Or, if you have any questions, you can access ASKVU, email us, speak to us via live chat or call us on +61 3 9919 6100.

Victoria University's (VU's) priority is always the safety, health and wellbeing of our students, staff and community.

To help keep the VU community safe, we have made changes to how we deliver our courses. Find out more about changes to course delivery and what this means for your studies.

Classes & study

 When on campus you will need to:

TAFE students, please read information about VU Polytechnic's COVID-19 plan.

Do not attend campus if you have any cold or flu-like symptoms. Please get tested immediately, no matter how mild your symptoms are.

Yes, classes are running.

We are offering online real-time classes, self-paced activities, in-person learning and combinations of these delivery modes.

Please check your course page for details, and keep an eye on your VU student email for any changes due to the evolving COVID situation.

To ensure that the achievements and adaptability of students and staff are reflected in our ongoing delivery modes for the future, we have revised the way your classes will be delivered. These new delivery modes are:

  • In person: Your unit or classes will be delivered on the campus you have enrolled in. The timetable will display “On Campus” and provide the room where the classes will be held and you will physically attend those classes. All learning activity delivered on campus will continue to be run under strict COVID-19 safe practices.
  • Online real-time: Your unit or classes will be delivered online using Zoom. The timetable will display “Online Real Time (ZOOM)” and you will attend scheduled classes remotely through Zoom classrooms.
  • Online self-paced: You will participate in learning activities online over that period but not at a set time. You will be able to conduct these activities at a time that suits you, providing those activities are completed by the required time. Your timetable will display “Online Self-Paced”.
  • Hybrid: Part of your unit will be delivered in person on the campus you have enrolled in, with the remainder delivered in an online mode. The timetable will state which classes or activities in the unit will be delivered on campus and which classes or activities will be online, in either real-time or self-paced mode.

Your unit will show whether it is delivered wholly online real-time, online self-paced or in person. If your unit is delivered in hybrid mode, each class within the unit will show whether it is delivered in person or online. Please be sure to check all the individual classes in your unit.

We are continually monitoring developing news and departmental advice regarding COVID-19, and will make considered decisions on our class delivery model and communicate these to students as circumstances change over time.

Please check your student email for any changes to delivery.

Check your course page for course delivery details.

Delivery modes include online real-time and self-paced learning, and in-person classes where possible or necessary.

We will remain responsive to changes to the COVID pandemic, moving in-person classes to online real-time classes if needed.

We will update you directly through your student email regarding any changes to teaching and learning arrangements as decisions are made.

What if I'm studying at VU Polytechnic?

VU Polytechnic students will receive further communication from teaching staff regarding on-campus learning and any changes as they occur.

Read our information for VU Polytechnic students for more details.

What if I'm a postgraduate student?

Along with our undergraduate courses, our postgraduate coursework units will be taught in a variety of online and in-person delivery modes. Please refer to your course page, and check your email for any changes.

Some essential on-campus learning, practical placements or research activities will necessarily be face-to-face. If you have any concerns regarding how the current restrictions affect your study, contact your course chair.

Students already studying their postgraduate degree remotely via VU Online will not be affected by the changes.

You must wear a fitted face mask in indoor settings, including in classroom.

You cannot wear a face shield on its own without a face mask. Scarves, bandanas and other clothing cannot be used as a face mask.

If you have a mask exemption, speak with your healthcare professional and ask about what can be done to help keep you safe during this time. Your health care professional may provide you with a care plan, please feel free to share that with your teachers to allow them to assist you wherever possible.

If you travel to and from the University using public transport or in a taxi/ride share then you will also need to wear a mask in these settings.

Yes. If you are permitted to come to campus you must:

Service Victoria check-in

The Victorian Government has mandated that anyone entering a TAFE or university must complete the Service Victoria QR code for each building that they enter. The QR codes are located at the entrances to all VU buildings.

VU Safe App check-in

You must complete a daily COVID screening through the VU Safe app on your smartphone every day that you attend campus.

The VU Safe App is also VU's communication tool of choice during serious emergencies.

Please enable the push notifications component of the app to ensure we can notify you of any on-campus emergency or any situation occurring off-campus you should be aware of.


Logging into VU’s WiFi network is easy. Connect to eduroam WiFi with these three easy steps:

  1. choose eduroam from the list of networks
  2. enter your username in the following format: [email protected]
  3. enter your password (same as MYVU) and accept the certificate if requested.

Yes, you can access Zoom in VU Collaborate and work together with your classmates on group assignments.

Please check the Zoom student guide for step-by-step instructions on how to do this.

Students already studying remotely, via VU Online, will not be affected by the changes.

In extreme cases, you can make an application via the special consideration process for a Fail grade (N, WN) to be converted to Withdrawn Without Academic Penalty (WD), if you can demonstrate you were adversely impacted by COVID-19.

You must make your application within 10 working days of the results release date for the relevant teaching period. A WD grade does not count towards your Grade Point Average (GPA) or Weighted Average Mark (WAM).

Chat will reopen:
Mon, 9am – 7pm (AEDT)
Local time: Sunday 23 January 8:02am AEDT AEDT


Please check your VU email account to check for communication about how your college is managing block sequencing or alternative arrangements for placements.

You can also send a query to Work-integrated Learning, and the staff will direct your question to the appropriate college-based staff.

Email: [email protected]

All students who are attending placements, must follow the Chief Health Officer’s instructions that relate to the specific industry they are being placed in. This includes (but is not limited to):

  • screening assessments
  • orientation/induction
  • testing
  • vaccination
  • operating restrictions (i.e. restrictions from movement between facilities).

If you don't comply with a requirement for placement your place may be rejected or cancelled, which may delay or stop you from completing your course.

If you are undertaking Work-Integrated Learning (placement) with one of our industry partners and are having difficulty sourcing face masks, please contact us and we will be able to assist you.

University facilities & services

Please refer to the Library opening hours webpage for the latest information.

Library Services will continue to support students via chat services and face-to-face assistance via Zoom on request. The Library’s online resources continue to be accessible 24 hours a day, seven days a week.

There are many options to access library resources, participate in workshops and stay connected with our support staff:

Most core services will remain open although they may be offering limited access opportunities.

Continuing services include:

If you require study and academic support outside of working hours contact:

VU Employ will now operate online. Students can email [email protected] (staffed hours are Monday–Friday, 11am–4pm) for career support.

We strongly require that social distancing occurs across the University. Please do not attend campus if you are feeling unwell.

While the campuses are still closed, if you need to attend campus for use of computer or other facilities for special circumstances (such as disability, significant wellbeing issues, safety concerns or complications with internet access) permits can be issued in accordance with these instructions:

  • If you are unable to study at home due to a disability, significant wellbeing issues or safety concerns please email our Manager of Wellbeing Services, Margaret Theologou: [email protected]
  • If you need to make use of on campus study spaces, due to complications with internet access or other similar matters, please contact VU Library via the Library Chat.
  • If you are seeking access for these special circumstances, please provide a description of your circumstances, the dates and times you are seeking to attend campus and your contact details in the event we need to discuss your request further with you.

Your circumstances will be evaluated and in the event of approval, you will be issued with a permit to attend campus. The permit will detail the times you are permitted to attend campus and you must carry this permit with you at all times.
Study spaces are available at the following locations:

IT & technical support

There are three ways of accessing your Zoom virtual classroom, with both common steps and differences for each. Accessing the Zoom virtual classroom varies depending on how your educator has set up your classroom.

The VU Collaborate Help Guide has information and step-by-step guides.

To fully participate in a virtual classroom, we recommend that you work from a computer enabled with a webcam, speakers, and a microphone. You may also like to use a headset or a headphone with an attached speaker.

A step-by-step guide can be found on the VU Collaborate Help Guide.

Our Student Contact Centre will remain open and can assist you with all matters.

The Library have laptops available that they can make available to students for an extended borrowing period. Please contact the Library to check laptop availability.

In addition, students can still access the internet, PCs and printing facilities via a number of student spaces on campus including:

  • City Flinders – level 9
  • Footscray Park – building P, level 1 and building C, level 2
  • Werribee – building 1, ground level, Library space (excluding library collection).

Health advice & support

Nurse on call 24-hour phone line

For over-the-phone advice, use this Victorian Government service:


If it is an emergency, call 000 emergency and advise the ambulance service about your concerns regarding coronavirus.

Phone: 000

Victorian Government

The Victorian Government’s Coronavirus (COVID-19) hotline.
Phone: 1800 675 398.


If you are on campus and need first aid assistance contact security.

  • Phone: +61 3 9919 6666
  • Contact through the VUSAFE app.

'Doctors on demand' for Allianz members

International students who have taken out the Allianz Care Essential Covers health insurance policy through Victoria University’s application process have access to specialised support services.

These include ‘Allianz Telehealth services’ powered by Doctors on Demand, a service which allows students to speak to a qualified Australian-based doctor 24 hours a day, seven days per week via phone or video call.

This service enables you to select a doctor based on gender or language spoken.

Sydney campus

Students studying at our Sydney campus who are feeling anxious or distressed about the current situation can get in contact by email or phone.

Victorian campuses

If you are studying at our Victorian campuses and feeling anxious or distressed about the current situation, please get in touch.

National resources

  • The Australian Government Payment and Service Finder is a good resource to find someone to talk to in your area.
  • Lifeline is a national charity open to all Australians in personal crisis. They have 24-hour crisis support and suicide-prevention services.
  • Headspace is the national youth mental health foundation. They can help young people who are going through a difficult time.

Financial support

Students who are experiencing financial difficulties and stress can access a range of support services. To discuss your options, please book an appointment with a Senior Advisor.

Appointments are currently being conducted by phone only.

Email your enquiry to [email protected]. One of the team will get back to you as quickly as possible.

The Federal Government also recently announced additional support that some students may be eligible for. For more information about the latest Government financial supports, visit the Australian Government Treasury website.

The Australian Government has announced that those students eligible for Youth Allowance, Austudy and Abstudy will may receive an increase in their payments up to $550 per fortnight, however this can change with changes to government rules, so it is always best to check with the relevant government organisations.

Check with the relevant organisations to see what payments are available. These payments may also be paid to those students who are not eligible for Youth Allowance, Austudy and Abstudy but hold a valid Low Income Health Care Card.

For more information on Youth Allowance, Austudy and Abstudy please visit

The Australian federal government has announced that anyone over 17 years old, who loses work in a Commonwealth-defined hotspot area due to a lockdown lasting for longer than seven days may be for a temporary COVID disaster payment.

VU's Student Life team operate a food bank service. Find out more about our free meals for VU students program.

Over 700 community organisations are offering food relief and other practical supports for Victorians in need. Find food relief/practical support services near you.