Leadership masterclass: Can AI Run a City? Chatbots, Councils & the Future of Work
Join this interactive masterclass with Guido Melo and discover how artificial intelligence is transforming the way governments, universities and organisations communicate with people.
Through live demonstrations, real-world case studies and hands-on activities, Guido will introduce you to the emerging field of conversation design and explore what makes AI systems trustworthy, useful and human-centred. You'll critique real chatbots, redesign AI conversations and examine how AI is reshaping communication, public services and the future of work.
In this hands-on, interactive workshop, you'll:
- explore how AI chatbots are transforming public services and customer experiences
- learn the principles behind effective conversation design
- critique and redesign real chatbot interactions
- discuss the ethical challenges of AI, trust and public communication
- discover emerging careers in conversational AI, UX, digital strategy and communication.
Free refreshments will be provided.
About the speaker
Guido Melo is a communications professional, researcher and conversation design specialist. His Master of Research explored how bias in AI-generated images can influence public perception.
He introduced the concept of AI Erasure, which explores how artificial intelligence can unintentionally make people, cultures and experiences less visible or accurately represented online.
