SITXCCS017 - Use a computerised booking system

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Unit code: SITXCCS017 | Study level: TAFE
Footscray Nicholson


This unit describes the performance outcomes, skills and knowledge required to use a computerised booking system to create bookings for products and services. The unit covers the computer skills required to use booking functions and system capabilities and not the related sales skills which are found in other units.The unit applies to frontline sales and operations personnel in any type of business that takes bookings for products or services, and who operate with some level of independence and under limited supervision.


For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each units learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

  • operate a computerised booking system to create and administer at least five product or service bookings, including:
  • accessing and providing product or service information
  • communicating with colleagues
  • checking availability of a product or service
  • booking a product or service for a customer
  • updating a customer booking
  • complete above activities within commercial time constraints and deadlines determined by the customer or the organisation.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the VU Polytechnic and/or via the VU Polytechnic e-learning system.

As part of a course

This unit is studied as part of the following course(s):

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