SITHFAB021 - Provide responsible service of alcohol

    Unit code: SITHFAB021 | Study level: TAFE
    Footscray Nicholson


    The unit applies to all levels of personnel involved in the sale, service, including promotional service and supply of alcohol in licensed premises. Those selling or serving alcohol may include food and beverage attendants; packaged liquor salespersons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; delivery services and supplier sales representatives. The unit also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management.The unit incorporates the knowledge requirements, under state and territory liquor licensing law, for employees engaged in the sale, service or supply of alcohol.


    For Melbourne campuses

    Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each units learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

    Students will be expected to demonstrate the following required skills:

    • interpret the relevant legal requirements for responsible sale or service of alcohol for the local state or territory law
    • source and explain two organisational or house policies and procedures that must be followed for the responsible sale or service of alcohol
    • outline at least three early indicators of intoxication and outline suitable intervention strategies to prevent intoxication
    • outline the procedure to refuse sale or service of alcohol and assist each of the following groups of intoxicated customers:
    • those in emotional or physical distress
    • those with no food consumption during extended service of alcohol
    • those who appear to be under the effect of illicit substances or other drugs
    • interpret organisational or house requirements and outline appropriate communication and conflict-resolution skills to be used when asking the following different intoxicated customers to leave the premises:
    • one compliant customer
    • one difficult customer refusing to leave.

    Required reading

    The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the VU Polytechnic and/or via the VU Polytechnic e-learning system.

    As part of a course

    This unit is studied as part of the following course(s):

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