ICTSAS305 - Provide ICT advice to clients

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Unit code: ICTSAS305 | Study level: TAFE
Footscray Nicholson


This unit describes the skills and knowledge required to provide information and communications technology (ICT) advice and support to clients, including the communication of comprehensive technical information.  It applies to frontline technical support individuals who work under a level of supervision but have responsibility for providing technical support.


For Melbourne campuses

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

  • investigate client support requests and provide a documented solution after consultation with client;
  • convey comprehensive technical information to clients in a clear, concise, jargon-free and coherent manner, and;
  • use technical manuals and ‘help’ documentation.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the Polytechnic and/or via the Polytechnic e-learning system.

As part of a course

This unit is studied as part of the following course(s):

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