CUAFOH511 - Manage front of house services

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Unit code: CUAFOH511 | Study level: TAFE
Footscray Nicholson


This unit describes the skills and knowledge required to manage front of house services at venues during performances or events.Individuals who apply these skills are expected to display a high level of initiative, judgement and responsibility as they coordinate the set-up of venues prior to performances and manage on-site customer service.


For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each units learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

  • manage the following front of house services on at least two occasions:
  • all aspects of preparing a venue
  • briefing and supervising staff
  • interacting with patrons
  • monitoring front of house services during opening
  • closing a venue
  • resolve problems that typically arise in the context of managing front of house services
  • review performance of venue and front of house service and implement any improvements identified
  • work cooperatively with others.
    Note: If a specific volume or frequency is not stated, then evidence must be provided for each of the above points at least once.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the VU Polytechnic and/or via the VU Polytechnic e-learning system.

As part of a course

This unit is studied as part of the following course(s):

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