BSBXCM501 - Lead communication in the workplace

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Unit code: BSBXCM501 | Study level: TAFE
City Campus


This unit describes the skills and knowledge required to lead communication in the workplace within any industry.This unit has a specific focus on the communication skills required for team leaders with responsibility for other workers.


For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each units learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

  • collate research on internal and external communication needs
  • develop and implement communication protocols in accordance with organisational requirements
  • present information in a persuasive and professional manner
  • apply negotiation techniques to reach desired outcomes
  • address communication challenges for continuous improvement.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the VU Polytechnic and/or via the Victoria University Polytechnic e-Learning system.

As part of a course

This unit is studied as part of the following course(s):

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