SITXHRM009 - Lead and manage people

    Unit code: SITXHRM009 | Study level: TAFE
    Footscray Nicholson


    This unit describes the performance outcomes, skills and knowledge required to lead and manage people individually and in teams, and support and encourage their commitment to the organisation. It requires the ability to lead by example and manage performance through effective leadership.
    The unit applies to individuals who operate independently and are responsible for leading and motivating people and teams. This includes supervisors, and operational and senior managers.The unit applies to all tourism, travel, hospitality and event sectors.


    For Melbourne campuses

    Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each units learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

    Students will be expected to demonstrate the following required skills:

    • lead and manage individual or team performance including at least four of the following leadership and management roles:
    • decision making
    • delegation of tasks
    • information provision
    • monitoring performance
    • provision of feedback
    • motivation through recognition and rewards
    • planning and organising
    • seek and respond to feedback from team members on at least two occasions, in line with organisational goals and policies in the following areas:
    • allocation or performance of work
    • effectiveness of communication within team, between other teams or within organisation
    • efficiency or deficiency in workplace practices.

    Required reading

    The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the VU Polytechnic and/or via the VU Polytechnic e-learning system.

    As part of a course

    This unit is studied as part of the following course(s):

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