SHBHIND003 - Develop and expand a client base

TAFE Victoria logo
Unit code: SHBHIND003 | Study level: TAFE
City Campus
City King St


This unit describes the performance outcomes, skills and knowledge required by hairdressers and barbers to develop, sustain and expand a personal clientele in order to remain a viable industry employee. Building relationships with clients occurs while hairdressers and barbers are delivering a range of services in the salon in which they are employed or operate.


For Melbourne campuses

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

  • proactively promote these types of hair products and services to clients;
  • research two new products and two new services using at least two of the following methods: reading trade, hair and fashion magazines; attending trade shows and industry product launches; reading product and service information; obtaining information from professional industry associations; discussions with colleagues, and;
  • share the information collected with colleagues, through informal discussions.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the Polytechnic and/or via the Polytechnic e-learning system.

As part of a course

This unit is studied as part of the following course(s):

Search for units, majors & minors