This unit describes the skills and knowledge required to facilitate and apply communication strategies in the workplace within any industry.This unit has a specific focus on the communication skills required for supervisor level workers with responsibility for other workers.
Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.
Students will be expected to demonstrate the following required skills:
*identify the communication requirements for a work activity and assign roles to others to fulfil those requirements
*select appropriate communication method for relevant audience and according to organisational requirements
*articulate to others their roles in fulfilling the communication requirements and negotiate roles in response to feedback
*present and convey information to others in a way that they can understand and demonstrate that the needs of all recipients, including those from diverse backgrounds have been considered
*demonstrate problem solving techniques to negotiate and resolve communication challenges
*evaluate the communication process and identify areas for improvement, reporting to relevant supervisors as required.
The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the Polytechnic and/or via the Polytechnic e-learning system.
This unit is studied as part of the following course(s):