In this unit, students will work in collaborative teams to solve a real-world industry challenge facing a hotel or hospitality business. In keeping with the customer-centric focus of the hotel and hospitality sectors, industry challenges will centre on business relationships and customer service practices. Students will be guided through a range of scaffolded activities and will learn and apply critical thinking and problem-solving strategies to both case studies and real-world challenges.
Unit details
Location:
Study level:
Undergraduate
Credit points:
12
Unit code:
VHH1008
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Learning Outcomes
| 1. | Analyse the fundamental elements of social, cultural, political, economic, legal and regulatory dimensions of effective business practice within the hotel or hospitality sector; | ||
| 2. | Analyse and examine business problems and apply critical thinking and problem solving strategies to resolve these; | ||
| 3. | Demonstrate developing knowledge, skills and understanding of fundamental aspects of a range of common hospitality and hotel management skill sets within a professional framework; | ||
| 4. | Apply team-work skills to work collaboratively on open-ended tasks and solve unpredictable and sometimes complex business related challenges; and | ||
| 5. | Investigate and develop theoretical and technical skills, interests and career motivation in individual and team settings. |
Assessment
| Assessment type | Description | Grade |
|---|---|---|
| Journal | Reflective journal | 20% |
| Case Study | Problem working activities | 20% |
| Project | Industry challenge project | 50% |
| Presentation | Industry challenge project | 10% |
Required reading
Strategies for Creative Problem Solving, 3rd edition,
Fogler, HS, LeBlanc, SE, Rizzo, B. 2014,
Prentice-Hall Ed., New Jersey.
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