In this unit, students will work in collaborative teams to solve a real-world industry challenge facing a hotel or hospitality business. In keeping with the customer-centric focus of the hotel and hospitality sectors, industry challenges will centre on business relationships and customer service practices. Students will be guided through a range of scaffolded activities and will learn and apply critical thinking and problem-solving strategies to both case studies and real-world challenges.

Unit details

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Learning Outcomes

On successful completion of this unit, students will be able to:
  1. Analyse the fundamental elements of social, cultural, political, economic, legal and regulatory dimensions of effective business practice within the hotel or hospitality sector;  
  2. Analyse and examine business problems and apply critical thinking and problem solving strategies to resolve these;  
  3. Demonstrate developing knowledge, skills and understanding of fundamental aspects of a range of common hospitality and hotel management skill sets within a professional framework;  
  4. Apply team-work skills to work collaboratively on open-ended tasks and solve unpredictable and sometimes complex business related challenges; and  
  5. Investigate and develop theoretical and technical skills, interests and career motivation in individual and team settings.  


Assessment type Description Grade
Journal Reflective journal 20%
Case Study Problem working activities 20%
Project Industry challenge project 50%
Presentation Industry challenge project 10%

Required reading

Strategies for Creative Problem Solving, 3rd edition,
Fogler, HS, LeBlanc, SE, Rizzo, B. 2014,
Prentice-Hall Ed., New Jersey.

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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