In this unit, students will work in collaborative teams to solve a real-world industry challenge facing a hotel or hospitality business. In keeping with the customer-centric focus of the hotel and hospitality sectors, industry challenges will centre on business relationships and customer service practices. Students will be guided through a range of scaffolded activities and will learn and apply critical thinking and problem-solving strategies to both case studies and real-world challenges.
Unit details
Location:
Study level:
Undergraduate
Credit points:
12
Unit code:
VHH1008
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Learning Outcomes
| 1. | Analyse the fundamental elements of social, cultural, political, economic, legal and regulatory dimensions of effective business practice within the hotel or hospitality sector; | ||
| 2. | Analyse and examine business problems and apply critical thinking and problem solving strategies to resolve these; | ||
| 3. | Demonstrate developing knowledge, skills and understanding of fundamental aspects of a range of common hospitality and hotel management skill sets within a professional framework; | ||
| 4. | Apply team-work skills to work collaboratively on open-ended tasks and solve unpredictable and sometimes complex business related challenges; and | ||
| 5. | Investigate and develop theoretical and technical skills, interests and career motivation in individual and team settings. |
Assessment
| Assessment type | Description | Grade |
|---|---|---|
| Journal | Reflective journal | 20% |
| Case Study | Problem working activities | 20% |
| Project | Industry challenge project | 50% |
| Presentation | Industry challenge project | 10% |
Required reading
Strategies for Creative Problem Solving, 3rd edition,
Fogler, HS, LeBlanc, SE, Rizzo, B. 2014,
Prentice-Hall Ed., New Jersey.
Where to next?
As part of a course
This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.
VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.
