This unit (VHH1002) will provide students with the opportunity to acquire a skills-based, practical understanding of the planning, management and operational requirements of running a successful and sustainable hotel. Working individually and in teams, students will engage with VU's hotel partners to create operational plans and strategies that balance the general business operations of a hotel with contemporary environmentally sustainable approaches.

Unit details

Study level:
Credit points:
Unit code:

Learning Outcomes

On successful completion of this unit, students will be able to:
  1. Locate and assess hotel operations performance metrics and benchmarks, including environmental and sustainable benchmarks;  
  2. Analyse and respond to short and long term operational issues and problems as they relate to sustainability within hotel operations;  
  3. Develop a hotel operational plan, including resourcing requirements, work health and safety, environmental sustainability and a monitoring/review cycle;  
  4. Strategise and communicate a plan to minimise food and beverage waste and improve efficiencies within a hotel environment; and  
  5. Identify and reflect on appropriate models of management to support successful and sustainable hotel operations.  


Assessment type Description Grade
Test Weekly online tests 20%
Portfolio Reflective ePortfolio 20%
Project Industry project 50%
Presentation Industry project 10%

Required reading

Hotel Operations Management, 3rd Edition,
David K. Hayes, Jack D. Ninemeier, Allisha A. Miller, 2016,
USA / Pearson Higher Ed

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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