|1.||Locate and assess hotel operations performance metrics and benchmarks, including environmental and sustainable benchmarks;|
|2.||Analyse and respond to short and long term operational issues and problems as they relate to sustainability within hotel operations;|
|3.||Develop a hotel operational plan, including resourcing requirements, work health and safety, environmental sustainability and a monitoring/review cycle;|
|4.||Strategise and communicate a plan to minimise food and beverage waste and improve efficiencies within a hotel environment; and|
|5.||Identify and reflect on appropriate models of management to support successful and sustainable hotel operations.|
|Test||Weekly online tests||20%|
Hotel Operations Management, 3rd Edition,
David K. Hayes, Jack D. Ninemeier, Allisha A. Miller, 2016,
USA / Pearson Higher Ed
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