Unit details
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Learning Outcomes
1. | Locate and assess hotel operations performance metrics and benchmarks, including environmental and sustainable benchmarks; | ||
2. | Analyse and respond to short and long term operational issues and problems as they relate to sustainability within hotel operations; | ||
3. | Develop a hotel operational plan, including resourcing requirements, work health and safety, environmental sustainability and a monitoring/review cycle; | ||
4. | Strategise and communicate a plan to minimise food and beverage waste and improve efficiencies within a hotel environment; and | ||
5. | Identify and reflect on appropriate models of management to support successful and sustainable hotel operations. |
Assessment
Assessment type | Description | Grade |
---|---|---|
Test | Weekly online tests | 20% |
Portfolio | Reflective ePortfolio | 20% |
Project | Industry project | 50% |
Presentation | Industry project | 10% |
Required reading
Hotel Operations Management, 3rd Edition,
David K. Hayes, Jack D. Ninemeier, Allisha A. Miller, 2016,
USA / Pearson Higher Ed
Where to next?
As part of a course
This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.
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