SITXHRM009 - Lead and manage people

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Unit code: SITXHRM009 | Study level: TAFE
Credit points
N/A
Location
Footscray Nicholson
Industry
Prerequisites
N/A
Overview
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Overview

This unit describes the performance outcomes, skills and knowledge required to lead and manage people individually and in teams, and support and encourage their commitment to the organisation. It requires the ability to lead by example and manage performance through effective leadership.
The unit applies to individuals who operate independently and are responsible for leading and motivating people and teams. This includes supervisors, and operational and senior managers.The unit applies to all tourism, travel, hospitality and event sectors.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each units learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

  • lead and manage individual or team performance including at least four of the following leadership and management roles:
  • decision making
  • delegation of tasks
  • information provision
  • monitoring performance
  • provision of feedback
  • motivation through recognition and rewards
  • planning and organising
  • seek and respond to feedback from team members on at least two occasions, in line with organisational goals and policies in the following areas:
  • allocation or performance of work
  • effectiveness of communication within team, between other teams or within organisation
  • efficiency or deficiency in workplace practices.

Students will also be expected to demonstrate the following knowledge:

  • roles of and functions performed by supervisors and managers:
  • decision making
  • delegation of tasks
  • monitoring performance
  • provision of feedback
  • motivation through recognition and rewards
  • planning and organising
  • providing information:
  • organisation performance
  • changes in organisational policies
  • marketing information and targets
  • overall organisational objectives
  • plans for new equipment
  • rationale for management decisions
  • technology updates
  • training developments
  • expectations, roles and responsibilities of team members:
  • adhering to policies and procedures
  • cooperative and open communication
  • nature and scope of work
  • relationships with others in the workplace and interdependent areas of activity
  • reporting requirements
  • considerations in the individual development of staff:
  • change in job responsibilities
  • external training and professional development
  • formal promotion
  • internal training and professional development
  • opportunity for greater autonomy or responsibility
  • features of different leadership styles
  • features of open and supportive communication by leaders
  • characteristics of effective leadership
  • principles of teamwork and:
  • characteristics of effective teams
  • roles and attributes of team members
  • organisation of teams
  • potential team problems
  • benefits of effective teamwork
  • role and theories of motivation as they apply to the management of individuals and teams
  • the role of group dynamics in successful team management
  • forms of recognition and reward applicable to leading staff:
  • acknowledging individual good performance to the whole team
  • incentive initiatives
  • informal acknowledgement
  • presenting awards
  • written reports to management
  • types of organisational plans and planning processes.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by the VU Polytechnic and/or via the VU Polytechnic e-learning system.

As part of a course

This unit is studied as part of the following course(s):

Advanced Diploma of Hospitality Management
SIT60322 | Advanced diploma | Duration:
Certificate IV in Kitchen Management
SIT40521 | Certificate iv | Duration:
Diploma of Event Management
SIT50322 | Diploma | Duration:
Diploma of Hospitality Management
SIT50422 | Diploma | Duration:
Diploma of Travel and Tourism Management
SIT50122 | Diploma | Duration:

Refer to the course page for information on how to apply for the course. VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.

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