RIICOM301E - Communicate information

Assessment tasks will be designed to reinforce & extend knowledge and skill competence within set & controlled parameters in accordance with each unit’s learning outcomes & performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:
The candidate must demonstrate evidence of completion of communicating work activity information that safely, effectively and efficiently follows workplace procedures to carry out work activity on at least two occasions. This includes:
*applying technical literacy and communication skills to interpret and apply common industry terminology
*interpreting work procedures and processes as they apply to work activity
*identifying barriers to communication and strategies to reduce barriers for work activities
*communicating information via verbal forms:

• speaking and communicating verbally with stakeholders and other employees to provide information and confirm meaning
• completing a toolbox talk
  *communicating information via non-verbal forms:
  *completing shift reports, including:
• gathering information and planning the structure and content of the report, within the workplace processes
• writing using techniques such as dot points, sub headings, simple language
  *communicating and conveying work activity information electronically, including:
• email
• telephone
• radio
  *ensuring communicated tasks are completed
  *clarifying the purpose of the task with work team
  *completing relevant work tasks in accordance with own role and responsibilities
  *questioning and actively listening to others, for example when obtaining information on technical working activities
  *participating in meetings including asking questions and providing responses
  *making presentations of meaningful information to others
  *participating in conflict resolution meetings, including discussion of resolution strategies, and documenting conflict resolution outcomes.

In the course of the above work, the candidate must also:
*locate and apply relevant workplace documentation, policies and procedures.

Students will also be expected to demonstrate the following knowledge:

*relevant industry based communication requirements and systems
*organisational policies and procedures for communication
*topic or subject area which is the target for the communication
*factors for effective oral communication
*electronic communication mediums
*site conventions and requirements for written communications including report writing
*meeting procedures and follow-up requirements
*conflict resolution techniques and their application.