This unit will equip students with broad and coherent knowledge and skills for both business and information system management. It aims to meet the demands for professionals with advanced technologies to serve management and staff across various teams. Students will explore the development, use and management of an organization's information system, and propose a service agreement to establish the collaboration between IT experts and the other teams in the organization. 

Unit details

Study level:
Credit points:
Unit code:

Learning Outcomes

On successful completion of this unit, students will be able to:
  1. Review and evaluate the current ICT management techniques and skills in business;  
  2. Identify and resolve ICT related management issues and problems in an organisation;  
  3. Propose an ICT service agreement for collaboration with other service teams; and  
  4. Design an ICT strategic management plan for an organisation.  


Assessment type Description Grade
Test Tests (2) 20%
Exercise Tutorial Assessments (one per session) 20%
Test Quizzes (one per session) 20%
Assignment Group assignment 40%

Required reading

Strategic Management of Technological Innovation 5th ed.
Schilling, M (2015)
McGraw-Hill, USA

Recommended Reading: Fitzsimmons, J.A & M.J Fitzsimmons (2018) Service Management: Operations, Strategy, Information Technology, 9th ed. McGraw-Hill, USA. Reynolds, G (2015). Information Technology for Managers, Cengage: Boston, MA. Adomi, Esharenana E. (2010) Frameworks for ICT Policy: Government, Social and Legal Issues: Government, Social and Legal Issues, IGI Global

Where to next?

As part of a course

This unit is studied as part of the following courses. Refer to the course page for information on how to apply for the course.

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